Nicole N McWilliams

CONTACT NICOLE N. MCWILLIAMS Philadelphia, PA 19126 Virginia Beach, VA 23464 Virtual Assistant P.610,- C- PROFILE SUMMARY - AREA OF EXPERTISE • • • • • • • • • • • • • • • • Budgeting & Finance Customer Satisfaction Document Control Event Oversight Executive Level Support Meeting and Travel Support Organizational Leadership P&L Responsibility Personnel Management Presentation Development Project Management Relationship Management Report Generation Sales Support Strategic Planning Team Building & Training TECHNICAL SKILLS • • • • • • • • • • • • • Adobe Pro Products Expertise in Microsoft Office Suite Expocad Floor Planning Google Docs Expertise Marketing Support Profit Operating System Remote Work From Home Sage ACT Database Salesforce Database Trade Show & Event Coordination Webinar and Go To Meeting Website Design Support Zeus and Profit Software • Outlook, and Microsoft PowerPoint EDUCATION NYU Leonard Stern School of Business New York, NY BA Degree in Business Management Magna Cum Laude August 2003 – May 2007 Highly resourceful Virtual Assistant with a strong account management background who can meet the needs of all C-Level Executives by maintaining, and coordinating calendars, and travel, organizing large scale meetings, seminars, conferences and gatherings. A highly organized, detail-oriented individual with a passion for supporting all staff members while bridging the gap for all communication efforts. SUMMARY OF QUALIFICATION • • • • • • • • • • • • • Dynamic Professional who successfully prioritizes and meets tight deadlines Adept at developing and maintaining administrative processes that reduce redundancy and achieve organizational objectives Highly organized and attentive to details Strong knowledge of MS Office (Outlook, Word, Excel, PowerPoint) Excellent problem-solving ability and sound business judgment Strong communication / interpersonal skills to be able to interact at all levels & be effective as part of a broader team. Detail and task oriented; able to successfully coordinate and manage multiple projects and priorities in a cross-functional team environment Proven ability to assimilate rapidly into a complex, dynamic environment and quickly become independently productive Excellent presentation skills, able to take complex, sometimes technical, proposals or challenges and explain them concisely and clearly to stakeholders Strong analytical skills, with proven ability to work under pressure Excellent client skills; demonstrably able to build effective relationships with a range of stakeholders at different levels of seniority Team spirited with effective communication and presentation skills, able to coordinate with management, vendors, and staff to achieve goals Consistently demonstrate leadership skills, sound judgment, decision-making capability, initiative and resourcefulness in responding to job challenges PROFESSIONAL EXPERIENCE Marketplace Events Plymouth Meeting, PA Remote Show Office Administrator |Executive Assistant July 2012 - Present • Negotiate pricing and secure flights, hotel blocks and car service for traveling CEO, CFO, CRO, Regional VP’s, Executives, Show Managers, Sales Representatives, HGTV and DIY network celebrity spokespersons • Oversee executive responsibilities, and tasks such as arranging complex domestic, and international travel accommodations, while preparing extensive expense reports for multiple corporate AMEX cards to be submitted and reviewed for expense reimbursements for AP department • Manage the operational production of five consumer trade shows focused on marketing to over 600 exhibitors and an average of 50,000 attendees per show in various markets such as Virginia, Philadelphia, North Carolina, Florida, Alabama and Washington, DC • Book conference rooms and coordinate catering for events such as Exhibitor seminars, employee lunches, and annual meeting requirements PROFESSIONAL EXPERIENCE CONT’D • • • • • • Handle show upkeep and event timeline for 5 annual trade shows by maintaining an extensive Excel cost-tracker, and budgeting spreadsheet, onsite features, and events, media buys and press releases, show floor lay- outs that includes move-in and move-out schedules, and tracking of all communications with partnerships, exhibitors, and third-party vendors Update show websites on a regular basis using Ripple Effect and Sitefinity which includes but not limited to resizing photos, attaching PDF’s, installing hyperlinks and email links, updating verbal content and providing overall maintenance that meets compliance with yearly website audits Coordinate and execute corporate ticket program which includes VIP, Comp, Corporate and Exhibitor tickets Assist Show Managers and Exhibit Sales Consultants with day to day operations in the show including but not limited to: • Signage orders • Assisted with show guide directory for House & Home Magazine • Trained Exhibitors on marketing and additional branding by implementing training on personalized Buyer’s Guide Listings; Also create Move In and Move out schedules • Assisted Key holder for all show offices and staff rooms onsite • Executed event production, features, facility and supplier requirements • Effectively managed an onsite Show Office and operations of recreational vehicles • Supervised box office ticket counts and record nightly revenue and attendance numbers • Managed sponsorship orders by tracking money, signage, swag, ad placements and logos • Coordinate and manage onsite temporary staff, volunteers, and rental equipment; Prepare employment contracts plus W-9 agreements, time schedules, and lunch breaks • Answer general inquiries regarding the various shows both in person and over the phone for consumers, exhibitors, and suppliers Awarded the first CEO Customer Service Leadership Award in May 2013 and again in May 2017 Introduced google docs to the Northeast region of MPE so that remote offices and in-house offices could communicate more effectively with one another Avalon Carpet Tile & Flooring King of Prussia, PA Administrative Assistant January 2011 – July 2012 • Provided administrative support to customers, sales staff, store management, and warehouse staff • Answered incoming calls in a positive and professional manner while monitoring the main voicemail and relayed information accordingly • Managed financial procedures involving daily store profits and monetary transactions such as cash draw verifications, paperwork reconciliations relating to cash, checks and credit card receipts • Assisted Store Manager with meeting agendas, preparation of monthly store schedules, memos, letters, and other assigned administrative tasks • Planned store events and outings for contractor home shows, Christmas and Thanksgiving staff parties • Consistently handled management issues to help reduce the number of operational tasks for the Store Manager • Maintained perfect attendance throughout my tenure with the exception of holidays and vacation time Huffman Koo’s Furniture Gallery New York, NY Customer Service Manager | Office Manager April 2009 – September 2010 • Provided superior customer service in every situation while going above and beyond by advocating for every customer issue and requests • Successfully lead and build a customer service team of three, helped hire, coach, motivate and mentor their talents and professional development • Managed time to ensure completion of daily sales, delivery and inventory reports, cash deposits and weekly payroll reconciliations • Maintained composure and balance when handling unexpected challenges and competing demands • Promoted from Customer Service Lead to Customer Service Manager in less than 6 months • Accomplished an increase in store revenue from 200k to 280k by creating an organized lay-away store plan