Nicole Mercolisia

NICOLE FAYE MERCOLISIA VIRTUAL ASSISTANT | NETWORK ADMINISTRATOR - - PROFILE To enhance my educational and professional skills in a stable and dynamic workplace at the same time finding opportunity to learn and improve my skills and to serve to the best of my capabilities. EDUCATION Degree in Information Technology (Major in Network Administration) - University of Baguio WORK EXPERIENCE Property Management- Virtual Assistant Raywhite Southbank Act as the first point of contact for Australian Real Estate company. I am responsible for supporting the Property Management team by working closely with leasing operations and assisting the Head of Property Management with various administrative tasks. My primary focus is on ensuring that all properties meet compliance requirements and adhere to regulatory standards. I handle tasks related to lease management, document preparation, and maintaining up-to-date compliance records, helping to ensure smooth operations and efficient property management. Real Estate Virtual Assistant RE Virtual Assistant Inc Act as the first point of contact for Australian clients in the realm of Property Management, my role is vital in ensuring smooth and efficient operations in the property management process. I will be responsible for managing various administrative tasks, handling client inquiries, processing applications, and scheduling appointments. My exceptional organizational and communication skills will contribute to delivering excellent customer service and maintaining positive client relationships. NICOLE FAYE MERCOLISIA VIRTUAL ASSISTANT | NETWORK ADMINISTRATOR - - WORK EXPERIENCE Senior Process Associate Thoughfocus Technologies, LLC June 2020 - Dec 2022 Serve as the primary point of contact for US clients in the Mortgages and Logistics domains. Address their queries, concerns, and service requests promptly and professionally. Build strong client relationships and provide insights to enhance customer satisfaction. IT Support- Intern The Manor at Camp John Hay Jan 2019 - March 2019 Assist the IT team in providing technical support to end-users by troubleshooting hardware, software, and network issues. Respond to help desk tickets and provide timely resolutions or escalate them when necessary. PERSONAL SKILLS LANGUAGES Filipino English COMMUNICATION SKILLS Developed exceptional interpersonal communication skills Proficient in conveying complex information PERSONAL INFORMATION Full Name: Nicole Faye Evangelista Mercolisia Nationality: Filipino Date of Birth: 4 January 1999 ORGANISATIONAL/MANAGERIAL SKILLS Team leadership Event Management Project Management Time Management Problem-Solving Cultural Awareness JOB-RELATED SKILLS Project Management Network Administration Customer Service DIGITAL SKILLS Microsoft Office Adobe and Canva Email Management REFERENCE Lyz Jane Antonio -- Nhel Jen Buanzi -- NICOLE FAYE MERCOLISIA VIRTUAL ASSISTANT | NETWORK ADMINISTRATOR - - To Whom It May Concern, I am writing to express my sincere interest in joining your team. I am determined to contribute my skills and dedication to the success of your establishment, and I would be truly grateful for the opportunity to prove myself. Although I am not yet fluent in Italian, I am actively attending language classes and can already speak and understand the language effectively. I am committed to continuous learning and improving my communication skills to better serve both the team and the customers. While I do not have prior work experience here in Italy. I am highly motivated to learn and grow. I believe that my determination, adaptability, and willingness to embrace new challenges will make me a valuable asset. Should you give me the chance to work with you, I promise to give my utmost effort and dedication, ensuring that I meet and exceed your expectations. I would be an honor to join your team and contribute to the success of your company. Thank you for considering my application. I look forward to the possibility of discussing how I can support your goals in more detail. Yours Sincerely, Nicole Faye Mercolisia