Work Experience
WALMART
Live Chat Support Representative
September - December 2020
Nicole Marie Uy
VIRTUAL ASSISTANT
As a Virtual Assistant, my goal is to
provide clients with the support that they
need by doing an effective and efficient
administrative tasks whilst maintaining
healthy communication.
Core Competencies
Verbal and Non-Verbal Communication
Content Creation
Live Chat Support
Customer Service
Task Management
Research
Soft Skills
Critical Thinking
Problem Solving
Time Management
Organizing
Flexibility & Adaptability
Attention to Detail
Tools
Canva
Microsoft Office
Facebook, Instagram, & Twitter
Google Worksheets
Answers customers concerns and
inquiries with regards to their Walmart
orders and payment.
Provide resolution to customers issues
and problems with their orders.
WELLCARE
Healthcare Customer Service
September - November 2021
Answers members concerns about their
Prescription Drug Plan.
Provide members with information
about their prescription, insurance
benefits, pharmacies, and doctors.
INSTAGRAM | @UNMASKBYNIX
Social Media Manager
January 2022 - Present
Strengthening brand's online presence
thru regular posting, stories, and reels.
Engaging to optimize audience reach.
Contact Information
(-
-1851 Abad Santos Ave.
Tondo, Manila, Philippines
