Nicole Marie Lindo

SENIOR FIELD ENGINEER - METROBANK (DECEMBER 2010 - JULY 2015)

• Performs timely installation, setup, maintenance, troubleshooting and replacement (where needed) of endpoint infrastructure
• Performs timely rollout and deployment of endpoint software
• Reports common causes of IT equipment malfunction and failure, and recommends appropriate preventive measures.
• Performs testing and evaluation of new endpoint infrastructure
• Accurately updates ITG’s records in relation to his engineering tasks and workload, e.g. service tickets, IT asset records, etc.
• On an adhoc basis, supervises a group of junior field engineers on major engineering activities like major deployments.
• Performs other functions that may be assigned from time to time

ITG SERVICE DESK - METROBANK (JANUARY 2008 - DECEMBER 2010)

• Provide first-level support for production-related incidents and problem management through analysis of the trends of incidents
• Manage and Escalate reported IT incidents
• Manage and coordinate war room for incidents and the communication disseminated, and incident reports.
• Drive the resolution of production incidents and problems
• Create, update and implement IT policies and procedures, including IT-specific responsibilities in business continuity and disaster recovery, by applying industry standards and best practices
• Lead and manage the recovery strategy, location and regular testing for the bank
• Prepare monthly report for the monthly performance of the department