Nicole L. Lane
Phone:-| Email:-| LinkedIn: http://www.linkedin.com/in/lanenicole
Operations & Project Manager/Consultant
Entrepreneurial swiss army knife with a deep-rooted passion for innovative problem solving and a proven track record of engineering $30M+ in cumulative cost savings and revenue generation, across multiple industries. Outstanding communicator with keen attention to detail and a natural ability to forge collaborative relationships with internal and external stakeholders. PMP eligible.
Project Management • Cross-Functional Leadership • Strategic Planning • Operations Management • Performance Optimization • Organizational Development • Requirements Analysis • Change Management • Client Services
Risk Mitigation • Process Improvement • Startup & Venture Development • Pipeline Development • Risk Management • Market Research • Regulatory Compliance • Communication • Vendor Relations • Research & Analysis • QuickBooks • Salesforce • HubSpot SharePoint • Slack EOS • DocuSign • Airtable • Trello • ClickUp Technology • Consumer Packaged Goods • Financial Services • Real Estate
Select Accomplishments
Change Management & Project Management
Rapid growth startup lacked PMO infrastructure. Analyzed projects, mapped store opening processes, solicited stakeholder feedback, assessed needs, identified gaps, developed critical tracking template in ClickUp and championed reporting accountability. Completed launch of PMO in 90 days.
Organizational Development & Performance Optimization
Absence of formal sales management process restricted pipeline execution. Analyzed operations, mapped processes, solicited stakeholder feedback, assessed needs, identified gaps, developed SOPs, implemented HubSpot CRM and QuickBooks Integration. Decreased time to close by 40%; increased revenue by $650K in 60 days.
Cross-Functional Leadership, Risk Mitigation & Accounting
High turnover and absence of process led to inconsistencies threatening the client's credit facility. Evaluated historical performance data, documented crucial errors, crystallized audit needs, created SOPs, trained new team, oversaw delivery and championed quality. Alleviated 100% of risk; Reduced annual operating costs by $250K.
Operations, Process Improvement & Performance Optimization
Inefficient accounts payable processes led to duplicate payment entries and excessive costs. Mapped workflows, researched industry best practices, pinpointed gaps, established KPIs and automated systems. Digitized 90% of transactions, boosted productivity by 70%; eliminated late fees.
Professional Experience
Founder and Project Management Consultant (Jan 2019- present)
Cocoon Advisors, LLC, Detroit, MI
Launched management consulting firm specializing in operations, accounting, and project management. Responsible for strategic planning, operations management, branding, marketing, sales, and business development.
Developed trusted brand reputation; generated 20% of new business growth via customer referrals
Researched and authored go to market strategies for launch of for 30 CBD products; enabled $3M in sales
Overhauled project management SOPs for $20M retail construction pipeline
Mentored two Detroit based nonprofits to reengineer strategic plans; generated $25K in grant awards
Implemented QuickBooks configurations to support sales operations and GAAP compliance at 10 companies
Authored feasibility studies, business plans and risk assessments facilitating an estimated $6M in sales
Director of Operations & CBD Supply Chain; Contract (Oct 2019 – June 2020)
Redwood Green Corporation, Denver, CO
Responsible for operations, supply chain, consultative sales, customer service, performance optimization, account management and regulatory compliance.
Established supply chain logistics to become the first company to import CBD isolate to USA from Colombia
Automated processes to create standardized reporting increasing KPI visibility by 90%
Reduced friction in the sales process by automating screening, decreasing time to close by 40%
Developed timelines and project plans to mitigate potential risks, including escalations to key stakeholders
Championed implementation of HubSpot CRM and served as HubSpot Administrator
Director of Operations & Finance (Dec 2017-Jan 2019)
IP Consulting, Inc., Grand Rapids, MI
Promoted within company after 7 months as Chief of Staff due to demonstrated ability in project leadership.
Provided hands-on functional management for all strategic and day-to-day operational activities related to Accounting, Finance and HR.
Architected new accounting processes; boosted reporting accuracy from 0% to 100% over a 6-month period
Streamlined year-end audit process; completed review 2 weeks early, decreased annual fees by $20K
Pioneered delinquent account strategy and process; captured additional $300K in revenue
Formalized business processes, known issues and risk management decision trees as part of business continuity plan development to facilitate company transition to all remote team of 20 FTE
Chief of Staff to the CEO (May 2017 – Dec 2017)
IP Consulting, Inc., McLean, VA
Served as internal consultant to the CEO and President leading change management, strategic planning, legal compliance, and cross-functional project management.
Project Manager for $1.5M+ in Federal Construction Projects
Chaired internal and external audits to identify and resolve compliance gaps; protected $10M in revenue
Implemented digital document management system and completed digital archive allowing company to hire remote accounting staff, reducing payroll costs by 40%
Senior Financial Analyst, Hospitality (Oct 2015- May 2017)
Savills Studley, McLean, VA
Responsible for market research, competitive analysis, networking, project management, process improvement, client services, data analytics and quality assurance.
Conducted valuations to produce Investment Memos and BOVs for over $1B in assets
Produced nationally distributed quarterly reports on market conditions and real estate transactions
Researched, analyzed, and evaluated market feasibility for various hotel real estate transactions
Jr. Analyst/ Sr. Administrative Assistant, Investments (Nov 2010 - Oct 2015)
Host Hotels & Resorts, Inc., Bethesda, MD
Performed various administrative functions to support the underwriting process including capture management, market research, presentation development and due diligence coordination.
Project manager and business requirements analyst for development of internal SharePoint application to track hotel transactions, sales pipeline and projected expenditures used by cross-functional team of 30
Developed manual and led interdepartmental training sessions on new Sales Pipeline tool leading to 100% adoption in 90 days
Coordinated due diligence packages for 200+ Investment Committee meetings
Education
Georgetown University, Washington, DC
Master of Professional Studies, Real Estate
Capstone: The Effect of the Legalization of Marijuana on Real Estate, Lessons for DC
Clemson University, Clemson, SC
Bachelor of Arts in Spanish & International Trade; Concentration: Travel/ Tourism
