Nicole L. Grant

 Nicole Grant |Business Management | AA Accounting | Business Administration | Management| Address: 115 McLean Drive, Warner Robins, GA 31088 Phone: - Email:- Professional Executive Summary Multi-faceted, efficient, and dependable professional with over 10 years of management and specialized experience supporting customer service relations, business operations, and various managers to improve internal program operations. Showcasing a proven history of revenue growth and market expansion. Forward-thinking individual with refined interpersonal, time management and multitasking skills. Seeking an organization where I can utilize my education, experience, and on-the-job-training (OJT) to present my professional growth and success. As this resume will illustrate, I have proven the ability to learn, adapt, and continuously improve myself in an ever-changing environment, and you will notice that I have the experience, training and education required to perform well. Summary of Related Skills: Business Management | Human Resources | Technical Competency | Technology Application | Recruitment | Staffing | Employee Relations | Developing Others | Leadership | Applicant Annual Ratings/Ranking | Labor Relations | Conducting Interviews | Customer Service | Core Competencies | Talent Pool | Organizational Awareness | Hiring | Policies and Procedures | Ability to Lead | Applications | Screening Applicants | Organizational Behavior | Diversity & Inclusion | Continuous Process Improvement | Administration | Organizational Performance Analysis | Project Analyst | Effective Oral and Written Communication | Time Management Training | Attention to Detail | Data Entry | Tax Preparation | Critical-thinking | Problem-solving | Adobe Software Suite | Marketing Campaign Management | Database Management | Statistical Analysis | Organization | Notary Public | Operating Systems/Software: Microsoft Office Suite (365) | Windows 11 | Windows 10 | Windows 7 | SharePoint | Adobe | POS (point-of-sale) | Commercial Lending Software (CSB) | PTS Tax Software | QuickBooks | Audit Management Software | DDE | DAR | Pulse | HMS | SSI | MMIS | Education South Georgia Technical College- Americus, GA Associate Degree of Applied Science: Accounting October 2004 – December 2006 GPA: 3.6 out of maximum 4.0 South Georgia Technical College- Americus, GA Accounting Diploma August 2005 – December 2006 GPA: 3.6 out of maximum 4.0 Certifications South Georgia Technical College-Americus, GA Bookkeeping Specialist Certification – October 2007 South Georgia Technical College-Americus, GA Administrative Assistant Certification – October 2007 South Georgia Technical College-Americus, GA Customer Service Specialist Certification – October 2007 South Georgia Technical College-Americus, GA Accounts Payable/Receivable Specialist Certification – October 2007 South Georgia Technical College-Americus, GA Office Accounting Specialist Certification – October 2007 Alison Empower Yourself -Warner Robins, GA Business Administration Diploma – August 2023 National Association of State Boards of Accountancy -Warner Robins, GA Business Management & Organization Certificate – August 2023 PMI Registered Education Provider -Warner Robins, GA Leadership Foundations Certificate– August 2023 PMI Registered Education Provider - Warner Robins, GA Problem-Solving Techniques Certification – August 2023 PMI Registered Education Provider -Warner Robins, GA Project Management Foundations Certificate– August 2023 Professional Work Experience Loan Office Manager December 2017 – Present Sunset Finance Company Full-Time, 40 hours per wk. 1435 Watson Blvd., Warner Robins, GA 31093 • Supervise over 6 employees job performance and activity. • Manage, prepare, coordination and administration of tax preparation with advance loan options on IRS accepted returns, installment loans with refinancing options, and credit builder loans, to assist in establishing or rebuilding credit. • Analyze data for all amended returns and audit cases. • Negotiate account settlement amounts, and payment agreement plans. • Calculate settlement payments and adjusted payment agreements. • Optimized projects for sales and growth, minimizing bad debt, and increasing revenue returns. • Proficient with spreadsheets, word processing, and databases. • Detail-oriented, organized with the ability to multitask. • Spearheaded weekly status meetings to communicate office revenue growth. • Provide technical information, assistance, and guidance to applicants, borrowers, and lenders concerning eligibility and other requirements for loans, and/or loan/guarantee programs administered by Sunset Management. • Set in place policy and procedures and communicate with management teams. • Analyze of various loan service contracts, income tax forms, insurance claims, related documents and materials submitted for adequacy completeness, accuracy of information, and conformity to established procedures and requirements. • Train employees in areas of sales, collections, customer service, and tax returns. • Audit random account information for accuracy and training processes. • Minimized collections and bad debt ledge. • Making outbound and answering inbound calls between clients and staff training. • Provide clients accurate information regards of their financial analysis. • Determine appropriate solutions to improve account settlement rates. • Knowledgeable in Microsoft, Excel, Word, CSB Software, PTS Tax Software, PowerPoint, and Outlook 360. • Perform comprehensive review and in-depth analyses of financial credit data and reporting documents germane to the loan application eligibility, feasibility, creditworthiness and viability within assigned loan portfolio to determine creditworthiness and approval. • Oversee preparation of written loan approval determinations or recommendations and determining loan approval as appropriate. • Provide technical guidance and expertise for complex financial arrangements and itemized billing of loan accounts. • Refocused customers accountable, negotiate payment arrangements and securing personal loan collateral. • Oversee and manage over 1600 accounts, including daily collection calls to reduce account delinquency and bad debt. • Optimized soliciting refinancing, dual loans, referrals and tax preparation completion. • Coordinated all customer communication via phone, email, and face to face. • Responsible for corresponding to all customer complaints, loan inquiries, tax return questions, employment opportunities and advancement. • Finalize all employment interviews, hiring processes, new hire and staff training, and employee correction evaluations. • Negotiate with all vendors for office maintenance, repairs, and supplies. • Directed employees on state, federal, and company guidelines, policies and procedures. • Responsible for maintaining office revenue, account size, and bad debt on a monthly and annual basis. • Achieved highest profit margins within the company four years in a row. • Attained most improved operations within the first year of management. Outside Sales ConsultantJune 2016 – November 2017 Vemo Auto Auction Full-Time, 40 hours per wk. 441 Dunbar Road, Warner Robins, GA 31093 • Sought out potential customers over all of Georgia to assist in account management. • Manage and maintain active accounts and reestablish relationships with previous account holders. • Manage and negotiate sales contacts, amounts and fee pricing. • Negotiate transport fee prices and scheduling with vendors and dealerships. • Responsible for maintaining weekly sales goals. • Handle all customer communication via phone, email, and face to face, to discuss billing questions and/or itemized statement requests. • Maintain records of sales, leads and customer accounts details. • Responsible for educating customers and prospects on financial benefits and risks. • Responsible for obtaining title processing documents required for title transfers. Claims Processing Specialist May 2015 - May 2016 GeicoFull-Time 40 hours per wk 4400 Ocmulgee East Blvd., Macon, GA 31217 • First point-of-contact of total loss auto customers, determining eligibility of coverage and claim status. • Taking high volume of in-bound calls in a timely manner to ensure customer satisfaction. • Utilize time management skills to work files while assisting in-bound and out-bound calls. • Verification of customer account details and eligible benefits. • Claim reviewal and document verification, to work total loss claims to completion. • Issue payments to lien holders and policy holders. • Complete title documents and process title to salvage title. • Collect and maintain quantifiable data and contractual correspondence for policy and claim holders. Medicare/Insurance Billing SpecialistMarch 2007 - January 2015 Magnolia ManorFull-Time, 40 hours per wk. 2001 South Lee Street, Americus, GA. 31709 Responsible for verification of insurance coverages and eligibility for incoming patient accounts. Processing Medicare Part A and B claims for payment for 14 skilled nursing home facilities, while maintaining 88 percent of claim payment ratings. Responsible for processing primary HMO, commercial and secondary insurance claims for payment, for 14 skilled nursing facilities. Responsible for filling all long-term care claims for 14 skilled nursing facilities, and 12 assisted living facilities. Posting of all payment remittances received and making necessary billing adjustments and contractual to ensure correct and proper billing. Responsible for working denial claims to full resolution and payment, including submission of corrected and adjusted UB04 forms and manual electronic billing submissions. Assisting registration with verifications of insurance benefits. Responsible for working and collection of private pay accounts, including processing of monthly billing statements. Utilize customer service skills when discussing account details via phone and face to face. Reporting and processing of credit account refunds. Maintaining compliance with all federal, state and commercial guidelines and procedures. Assistance of Medicare and finance auditors with reporting details and account questions and concerns. Experience in American Health Tech, DDE, DAR, Pulse, HMS, SSI, and MMIS systems. Professional References Alexis Sullivan | Sunset Management Phone: - | Email:-Genia Davis | Sunset Management Phone: - | Email:- Marsha Mossman | Sunset Management Phone: - | Email:-