Nicole Kenji Viloria

Nicole Kenji Viloria- | 3502 Peñablanca, Cagayan-| linkedin.com/in/nicole-kenji-viloria-9a93442aa PROFILE Reliable and detail-oriented professional with a strong foundation in organization, communication, and digital tools, backed by experience in administrative support, customer engagement, and content coordination. Known for managing tasks efficiently, handling data and inquiries with accuracy, and contributing to consistent brand messaging. Currently developing specialized skills in virtual assistance, social media, and CRM tools to adapt to evolving business needs and remote workflows. SKILLS - Data Entry & Records Management - Email & Customer Information Management - Virtual Assistance & Admin Support - Social Media & Marketing Strategy Development - Lead Generation & CRM Handling - MS Office Suite & Google Workspace - Canva for Digital Content Creation - Calls (English) & Customer Service - Cross-Functional Team Collaboration - Digital Project Coordination WORK EXPERIENCE Marketing Officer / Admin Support / Social Media Manager Real Excellence Online (3TC CLE Review Center) PH, Inc July 24, 2024 - February 24, 2025 - Spearheaded engagement strategies that increased online inquiries and follower growth. - Strengthened brand messaging consistency, resulting in improved lead conversion. - Managed client communications, assisted with enrollment processes, and organized performance reports. - Created marketing materials and supported digital outreach campaigns. Team Leader - Support/Admin Intern Municipality of Cagayan Valley - Cagayan, Philippines June 2019 - August 2019 - Led and supervised a team of interns in handling administrative tasks. - Organized files, monitored documents, and managed public service desk duties. - Coordinated with departments to support daily office operations. EDUCATION Bachelor of Science in Criminology International School of Asia and the Pacific |- - Outstanding Intern Senior High School - HUMSS Strand AMA Computer College, Tuguegarao City |- - With Honors CERTIFICATIONS & TRAININGS (ONGOING / SELF-PACED) - Virtual Assistant Fundamentals - Coursera / TESDA - Social Media Management Basics - Google Digital Garage - Email Marketing & CRM Tools - HubSpot Academy LANGUAGES - English - Filipino INTERESTS - Technology - Language - Books - Education - Fitness / Music