Nicole Gounaris

Nicole Helena Gounaris- - Summary. Dynamic, detail-oriented professional with 10+ years of experience in project management, high-volume scheduling, customer relations, and cross-functional coordination. Known for delivering outstanding client experiences, resolving issues quickly, and maintaining long-term customer satisfaction. Proven track record supporting leadership teams, managing logistics across multi-site operations, and ensuring smooth communication in fast-paced industries. Seeking to leverage leadership, relationship-building, and organizational strengths in a remote or hybrid role with long-term growth potential. Experience: July 2021 - July 2025 Phoenix Exteriors Roofing & Solar, Schaumburg National Project Coordinator ● Provided high-level administrative and scheduling support to senior leadership across 4 U.S. locations. ● Coordinated 10–15 construction crews across roofing, solar, siding, and gutter projects, ensuring timeline accuracy and daily updates. ● Managed net metering and interconnection applications with electric utilities, tracking approvals and addressing permit requirements for solar installations. ● Oversaw complex permit and inspection applications across dozens of municipalities. ● Served as a key client liaison, maintaining satisfaction rates through clear communication and proactive issue resolution. ● Scheduled site surveys and installations for solar projects, coordinating with design teams, subcontractors, and utility companies to ensure smooth project flow. ● Led daily production meetings, managed supply orders, and processed payments and vendor invoices. ● Utilized project management and CRM tools to maintain workflow efficiency and accurate reporting. January 2016 - July 2021 The Countertop Factory, Addison Sr Project Manager ● Directed project planning, team scheduling, budgeting, and customer communications. ● Controlled project timelines, anticipated risks, and provided regular updates to clients. ● Managed relationships and projects for 40+ big box retail stores throughout the Chicagoland area, ensuring consistent quality and on-time delivery. ● Coordinated installation crews and delivery schedules to meet strict retailer requirements. 2 ● Scheduled appointments, maintained project files, and supported sales and operations teams. ● Resolved issues quickly through proactive communication with store managers and internal teams. May 2018- March 2020 Gi ords Kitchen & Social, Elgin Bar Manager ● Managed bar operations, employee scheduling, and inventory control. ● Oversaw banquet events for up to 400 guests, ensuring smooth service and client satisfaction. ● Addressed customer complaints and maintained high service standards.Provided administrative support including scheduling, supply management, and document processing. ● Handled internal communications and coordinated inter-departmental projects. ● Delivered excellent customer service while managing front office operations. August 2011 - May 2020 Picture Master, Barrington O ce Manager ● Provided administrative support including scheduling, supply management, and document processing. ● Handled internal communications and coordinated inter-departmental projects. ● Delivered excellent customer service while managing front office operations. February 2008 - December 2014 Jamesons Charhouse, Bloomingdale Banquet Server/Bartender ● Set up and broke down event spaces, served meals, and maintained safety and cleanliness standards. ● Provided efficient and friendly service to large event crowds. Education- Lake Park High School, Roselle Diploma- College of Dupage, Glen Ellyn Associate’s Degree in Business 3 Skills: Project & Operations Management ● ● ● ● Project planning and execution Risk assessment and mitigation Scheduling and logistics coordination Budgeting and financial processing Client & Team Leadership ● ● ● Building strong client relationships Staff Scheduling and training Performance coaching and reviews O ce & Administrative Skills ● ● ● ● Process improvement and streamlining Invoicing and payment collection Microsoft Office and Google Workspace Strong written and verbal communication