NICOLE GONZALEZ
P.O. Box 780, Bronx, NY 10462 |-| -
PROFILE SUMMARY
Highly coordinated and technically-adept multi-disciplinary facilitator with an outstanding performance
in organization improvement. Possess superior interpersonal skills and known to recommend best
CORE COMPETENCIES
practices. Seeking a position that gives room for self development.
Teaching
WORK EXPERIENCE
Volunteering
Window Clerk
Present
UNITED STATES POSTAL SERVICE, Forest Hills, NY
40+ hrs/week
♦ Assist customers with questions regarding mail regulations and procedures, postage rates
Public Relations
Customer Service
Technical Support
and post office boxes
Strategic Planning
Program Management
PROFESSIONAL STRENGTHS
Adept at task coordination
Adequate technical skills
Flexible with time and methods
♦
Register, certify and insure letters and parcels
♦
Sort incoming mail according to type and destination to over 50 routes
♦
Establish safe work methods, procedures and safety precautions while performing all duties.
♦
Maintain daily financial records from processed transactions
City Mail Carrier
2015 – 2019
UNITED STATES POSTAL SERVICE, Hastings on Hudson, NY
40+hrs/week
♦ Sorted mails; daily delivered mails to homes and businesses on assigned routes
Ability to improve team’s performance
♦
Delivered parcels of two to seventy pounds in US Postal Service delivery vehicles
Exceptional cross-functional leadership
♦
Delivered letters, magazines, and small packages to over 100 stops on various routes
♦
Politely responded to customer’s questions and concerns
♦
Ensured packages were delivered promptly and in good shape
Ingenious at client relations and support
TECHNICAL PROFICIENCY
Social Media:
Twitter, Facebook &
Instagram
Softwares:
Microsoft Word, Excel,
PowerPoint & Prezi
SOFT SKILLS
Team work
Multitasking
Student Assistant
EDUCATIONAL MEDIA, PACE UNIVERSITY, Pleasantville, NY
♦ Provided thorough technical and media support to faculty and staff
2014 – 2015
15 hrs/week
♦
Answered phone calls to provide information and/or responded to questions
♦
Arranged and disassembled equipment for various special events on campus
♦
Maintained inventory of equipment after each shift and before closing the office
Group Facilitator
2014 – 2015
ASPIRA of NY, INC., Bronx, NY
15 hrs/week
♦ Prepared lessons and activities on weekly curriculums, for students ages 14 to 16
♦
Helped organize and file timesheets and pay rolls for each student in the program
Time Management
♦
Organized trips and outreach activities for students, based on subjects taught
Organizational Skills
♦
Coordinated a mentoring luncheon that gave students the experience of speaking to young
Creative Thinking
Verbal & Written Communication Skills
professionals and displaying knowledge gained during the program
EDUCATION & CERTIFICATIONS
ADDITIONAL INFORMATION
Lehman College, Bronx, NY
Major: Social Work (73 credits)
Skilled in the setup, use and maintenance of Pace University, Pleasantville, NY
Major Intended: Child Education (Incomplete)
projectors, speakers, cameras,
Ongoing
2013 – 2014
microphones, etc.
COMMUNITY SERVICE/VOLUNTEER EXPERIENCE
Volunteer | Aspire, Pace University, Pleasantville, NY
REFERENCES
Promptly available on request
2013 – 2014
Helped plan Open House and Accepted Students Day; assisted families and students during
registration and group tours; provided students with information about campus life
Volunteer | Honduras Missions Trip, New Windsor, NY
2011
Participated in fundraising drives prior to trips, in order to obtain various donations for the
unprivileged communities and distributed collected items in those communities
