Nicole Felix

Nicole Felix- -| El Paso, TX WORK EXPERIENCE Burlington June 2022 – Present Receiving Associate El Paso, TX Burlington is a major off-price retail chain offering fashion apparel, home goods, and more. • Efficiently manage the inventory process in a fast-paced environment, ensuring seamless movement of products from dock to sales floor. • Safely unload, scan, and sort merchandise from daily delivery trucks, contributing to an organized and efficient stockroom. • Process, ticket, tag, and sensor a variety of items, including shoes, clothes, and home goods, ensuring accurate pricing and security. • Maintain a clean and organized stockroom, adhering to safety protocols, and assisting with inventory management and record-keeping. • Collaborate with team members to facilitate smooth store operations and support overall store functions, enhancing the customer shopping experience. NF Designs May 2020 – Feb. 2026 Owner/Graphic Designer Remote • Provided freelance graphic design services globally. Successfully built a client base and reputation for creativity and reliability. • Provided advanced photo retouching and graphic design services to over 500+ clients globally. • Offered creative consultations to help clients define their visual identities, contributing to clearer brand messaging and more cohesive design strategies. • Specialized in Adobe Photoshop, delivering high-impact designs and retouching services such as skin smoothing, color correction, and lighting enhancements, which consistently exceeded client expectations. • Developed unique brand identities for various industries, enhancing brand recognition, measured through client feedback and engagement metrics. • Managed end-to-end design and printing services for event invitations, ensuring high-quality outcomes and timely delivery for all projects. Outlier May 2024 – Dec. 2024 AI Trainer Remote Outlier is a leading company specializing in AI-driven anomaly detection systems designed to enhance data accuracy and reliability in various industries. • Interacted with an AI assistant to evaluate and grade 5-10 responses daily, ensuring high-quality feedback to improve model performance. • Implemented robust loss functions to maintain model stability, minimizing skew from training data outliers and ensuring accurate classification of unusual data. • Played a key role in fine-tuning models to detect deviations in real-world data from training datasets, improving the AI's adaptability and reducing downtime due to unexpected data behaviors. Vista College Aug. 2017 – Oct. 2021 Administrative Assistant/Data Entry El Paso, TX Vista College offered career training programs in various fields until its closure in 2021. • Managed various office tasks, including handling phones, scheduling appointments, and organizing files, to ensure efficient daily operations while maintaining a welcoming reception area. • Proficiently completed data entry tasks with 99.5% accuracy, processing 500 entries daily using CampusVue, and implemented procedural improvements that reduced data entry errors by 20%. • Assisted departments with special projects, such as coordinating the distribution of textbooks and laptops for students, and supported the nursing department with vaccine records, grading, and finals reports. • Enhanced student engagement by organizing and participating in recruiting events, campus tours, and graduation ceremonies, effectively representing the college. • Maintained safety protocols by controlling building access, issuing visitor badges, and ensuring compliance with data privacy standards such as FERPA and HIPAA. • Created and maintained documents, reports, and presentations using Microsoft Office, managed correspondence, and developed engaging content for social media and the weekly student newsletter. Appen May 2017 – Nov. 2017 Social Media Evaluator Remote Appen is a global leader in developing high-quality, human-annotated datasets for machine learning and AI. • Conducted evaluations of social media content across major platforms to improve AI algorithms, focusing on news feeds, advertisements, and search results. • Utilized specialized tools to categorize and rate posts, ensuring strict compliance with platform guidelines and enhancing content relevance. • Consistently met and exceeded project deadlines while maintaining high quality standards, contributing to the overall success of AI development projects. • Provided detailed feedback that informed improvements in platform algorithms, directly impacting user experience and engagement. Kohl’s Department Stores July 2015 – Feb. 2017 Home & Kids Sales Associate Sussex, WI • Kohl's is a leading omnichannel retailer with more than 1,100 stores in 49 states. • Implemented plan-o-grams in the Home & Kids and Shoe departments (assisting in various departments), ensuring brand consistency and maintaining cleanliness to enhance the shopping experience. • Assisted customers and promoted Kohl’s Charge applications, enhancing customer satisfaction and loyalty, leading to increased application sign-ups. • Adapted to various roles, including sales floor assistance, cashier duties, truck unloading, merchandising, and clearance markdowns, demonstrating versatility and teamwork. Omnichannel Lead 2015 & 2016 Holiday Season • Led the Omnichannel initiative during the 2015 and 2016 holiday seasons, coordinating a team to fulfill digital orders through BOPUS, BOSS, and SFS, consistently meeting daily productivity and accuracy goals. This lead role coordinates team members to pick, pack, and ship orders efficiently while ensuring accuracy, meeting daily productivity goals, and managing inventory integrity. . EDUCATION University of Wisconsin-Parkside May, 2014 B.A. Graphic Design Kenosha, WI • GPA: 3.4/4.0; Dean’s List 2012, 2013, & 2014 CERTIFICATIONS, SKILLS & INTERESTS • Certifications: Web Design Certification • Technologies: Adobe Photoshop, Adobe InDesign, Adobe Illustrator, Gimp, Inkscape, Canva, Microsoft Word, Microsoft Excel, Outlook • Skills: Word Processing (70 WPM, 15,200 kph, 98% Accuracy), Computer Literacy, Branding, Typography, Spreadsheet and Datebase Programs, Web Design, Color Theory, Data Analysis, Flexibility and Adaptability, Data Entry and Transcribing, Social Media Graphics, Administrative Support, Digital Illustration, Organizational and Time Management, Layout Design. • Interests: Acryilic Painting; Video Games; Anime; Baking.