Nicole F

NICOLE FORBES Nairobi, Kenya (Available Remotely) PROFESSIONAL SUMMARY Detail-oriented and results-driven professional with a proven track record in data management, healthcare administration, legal document processing, and financial services. Highly skilled at maintaining data accuracy, ensuring compliance, and delivering quality outcomes under tight deadlines. Experienced in remote work environments with strong self-management and communication skills. Seeking remote roles in data administration, project management, operations, or quality assurance. CORE COMPETENCIES Data Management & Quality Assurance • Healthcare Claims Processing • Legal Document Handling Database Administration • Regulatory Compliance • Financial Aid Counseling • Customer Service Remote Work • Attention to Detail • Project Coordination • Microsoft Office Suite PROFESSIONAL EXPERIENCE Data Annotation Specialist (Contract)Dec 2023 – Feb 2024 Welocalize — Remote • Researched and rated e-commerce data by evaluating the relevance and accuracy of product filters and search results. • Maintained strict adherence to project-specific annotation guidelines, ensuring consistent data quality across all deliverables. • Independently met short-term throughput targets, demonstrating strong time management and self-direction in a remote setting. Healthcare Digital Mailroom SpecialistDec 2022 – Oct 2023 FirstSource Solutions USA — Remote • Managed and maintained medical databases, achieving a 90% improvement in data accuracy and a 3% reduction in processing errors. • Utilized specialized claims processing software to enter, verify, and route incoming healthcare documentation efficiently. • Ensured full compliance with HIPAA regulations and claims processing guidelines, minimizing risk and audit findings. • Reviewed and quality-checked records prior to submission, maintaining a high standard of data integrity throughout. Foreclosure ClerkOct 2018 – Nov 2022 Quintairos Prieto Wood & Boyer P.A. — Remote • Upheld rigorous quality standards to minimize critical errors across a high-volume legal document workflow. • Managed and organized document storage within the firm's database system, ensuring accurate and accessible record-keeping. • Processed and routed legal documents and materials to appropriate departments and external parties in a timely manner. • Inspected incoming and outgoing materials for accuracy, completeness, and quality before dissemination. Security OfficerJan 2017 – Oct 2018 Allied Universal / Hairstones — Orlando, FL • Oversaw daily operations for a fleet of 30+ vehicles, maintaining safety protocols and providing professional client service. • Maintained detailed activity and incident logs, ensuring transparency, accountability, and regulatory compliance. • Managed vehicle logistics including scanning, parking coordination, and VIN verification. • Proactively identified and resolved customer concerns, implementing operational improvements for better service delivery. Financial Aid ClerkJan 2015 – Oct 2016 Valencia College — Orlando, FL • Guided students through federal and institutional financial aid processes, including FAFSA completion and application submissions. • Managed a portfolio of 50+ individual financial aid profiles, ensuring accuracy across all records and reconciliation tasks. • Provided one-on-one counseling to students on aid options, eligibility requirements, and deadlines. EDUCATION & CERTIFICATIONS CPD Certificate — Basics of Medical Billing and CodingJul 2023 Alison Empower Yourself TEFL Certification2023 International TEFL Academy Associate of Arts — General StudiesMay 2016 Valencia College — Orlando, FL High School DiplomaMay 2013 West Orange High School — Winter Garden, FL ADDITIONAL INFORMATION Languages: English (Native or Bilingual) Location: Nairobi, Kenya — Open to remote work with U.S.-based and international companies Availability: Full-time, Part-time, and Contract engagements