Nicole Enriquez

Nicole Enriquez Lower Bicutan, Taguig City, 1632 | - |-www.linkedin.com/in/nicole-enriquez- Objective • A reliable and results-oriented freelancer offering excellent project results and development expertise to benefit the company using my obtained experiences over the past 4 years. Summary of Qualifications • Well-equipped expert in handling and resolving complaints • Experienced with email, phone, and live chat support • Educator on topics related in Social Media Management and Virtual Assistant • Demonstrated knowledge in account and product-specifics • Trained and have certification for Social Media Management (SMM), graphics design, WordPress and marketing, copywriting, Facebook ads AutoPilot Professional Experience AMAZON.COM, INC. SELLING PARTNER SUPPORT PASAY CITY MAY 2021 – PRESENT • Responsible for assisting sellers across United Kingdom and North America Region with their accountrelated queries and issues • Utilize multi-tasking with phone and email support, as well as live chat support. • Achieved top Selling Partner Support for months. • Became eligible for an open promotion application for a level 4 position equivalent to managerial. TELEPERFORMANCE HEALTH ASSOCIATE PASAY CITY OCTOBER 2020 – MARCH 2021 • Responsible for assisting members of United Health Care with their requests and queries such as prescriptions and policies. • Setting appointments for members to meet doctors and hospitals / clinics. INSPIRO SALES SPECIALIST (SEASONAL) • Trained and specialized in selling American satellite network. • Increased sales quota for a given period of time. FIS GLOBAL SOLUTIONS MAKATI CITY JUNE 2020 – SEPTEMBER 2020 MAKATI CITY CUSTOMER SERVICE REPRESENTATIVE APRIL 2019 – APRIL 2020 • Responsible for assisting customers of an American telecommunication company which is Sprint regarding their issues and queries • Trained and expert in different issues such as billing, technical, account-specifics, selling products, and others. TOWELITE SALES ASSOCIATE PASAY CITY SEPTEMBER 2017 – FEBRUARY 2028 • Trained and specialized in selling sports accessories of a growing small business company • Increased sales quota for a given period of time. Education BACHELOR OF SCIENCE IN TOURISM MANAGEMENT (ANTICIPATED 2024) ASIA PACIFIC COLLEGE, MAKATI CITY ACCOUNTANCY, BUSINESS AND MANAGEMENT (2019) KALAYAAN NATIONAL HIGHSCHOOL, PASAY CITY Memberships and Affiliations TOURISM MANAGEMENT SOCIETY (TMSOC) ASIA PACIFIC COLLEGE JUNIOR PHILIPPINE INSTUTE OF ACCOUNTANTS (APCJPIA) Volunteer Works and Experience SUPREME STUDENT GOVERNMENT (PRESIDENT) 2018 – 2019 PEER EDUCATORS CLUB (VICE PRESIDENT) 2018 – 2019 RED CROSS PHILIPPINES CLUB (SECRETARY) 2018 – 2019 Technical and Computer Skills • Zoho • WordPress 2