Nicole Edem

Apple Retail UK - Specialist October ‘23 - Present

I excel in building excitement around Apple products and services by effectively exploring customer needs,

showcasing features that ignite their interest and providing tailor-made solutions.

Through the power of demos, I am able to create ownership and get the customers to feel the pride of having

Apple products before making a purchase.

Developed and sustained high metrics in terms of individual productivity as well as overall store performance.

Always curious. I familiarise myself with our products, services and the new launches to better my product

knowledge and customer interactions.

Arsenal FC - Retail Associate March ‘22 - Present

Due to my exceptional performance, I was selected to be part of the team that handled the hiring and

onboarding of new retail associates for the upcoming season.

Maintaining visual and merchandising brand standards ensuring that the store was a visual representation of

Arsenal FC’

s commitment to its fans.

Handling cash transactions accurately and efficiently, ensuring the legitimacy of the bills and that customers

received the right amount of change.

Contributing to the implementation of promotional activities to drive store traffic and increase sales.

Providing product knowledge to customers, offering recommendations and advice based on their needs.

Wagamama UK - Waitress & Dispatch Co-ordinator Jan ‘21 - March ‘23

I excel in fast-paced environments, making swift and effective decisions in high-pressure situations. My ability to

remain calm and composed has consistently led to positive outcomes, exceeding expectations and getting 5 star

reviews for service on Trip Advisor.

Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste

and interest.

Organised inventory and storage procedures to keep stock within optimal levels and meet expected customer

demands.

Making sure orders were accurately packed in time for dispatch riders while collaborating with team members to

achieve targets.