Nicole Dean

Nicole D. Dean Qualifications Summary: Over 20 year’s collective experience as a Cultural Advisor/Linguist providing solutions to the United States Department of Defense/Special Ops US military, healthcare (CMS) and other government and educational entities and organizations. Linguist, Regional and Cultural Consultant, Writer/Translator, Transcriber, Curriculum developer, – Technical, Software Trainer, Instructional Design Expert, Bilingual Web Content Developer, and Guest Speaker on Conflict Issues in South Asia to the United States Government, Defense Department. Also worked for SOFTS as an instructor to Special Ops military, and as an ESOL instructor, as well as 10 years of experience as a liaison for South Asia to the host of an international radio talk show - The Grace Hour, television show, and founder of an international mission’s organization and college. Well-traveled employee of two major airlines, Saudi Arabian and Delta/Pan Am. Graduate with high honors in two degrees – Bachelor of Arts (Sociology/Anthropology) and World Missions. Skills/Knowledge/Languages • • • • • • • • • • • • • • • Business analysis, needs assessment/analysis, requirements, recommendations Project Management – acquiring contracts, planning, design, execution, delivery and closure. English editing and writing, transcription, software training, web content developing, website design, instructional design, curriculum development, editing, proof reading, stylistic editing, structural editing, rewriting, copyediting. Hindi Language Instruction, transcription, translation, curriculum development, cultural area studies instructor South Asia, test materials review (DLPT, OPI). Computer proficiency in Microsoft Office applications, Adobe products, Adobe Audition, DLI custom software, Whiteboard applications and the Internet, SharePoint, LYNC, SPARKS, Invincea Security App for Web Browser, Apple Products, Google Plus, Social Media – Instagram, Facebook etc. Foreign Language Editing, Writing, Transcription, foreign language translation, subtitling, video transcription. Mentoring, Public speaking, Research, fact checking, reference checking, photo/picture research. Event planning – time management, flexibility, people skills, organization Multi lingual - Able to understand Punjabi, Urdu, Guajarati, and Konkani. Studied French for eight years. Rudimentary Arabic. Social Media - Facebook, LinkedIn, Instagram, WordPress, Blogger. Strong organizational, analytical and communication skills, solid problem solving abilities, attention to detail, team player and a strong desire to learn and grow. International relations - excellent people skills especially with those from diverse backgrounds and cultures Very well traveled and knowledgeable of other cultures and ethnicities having worked for two major airline companies, Delta and Saudi Arabian Airlines. Professional Experience Amaris Consultants, Inc (Formerly Amaris Consultants, LLC) – 2009 – Current Owner – Government Contractor/Project Manager Functioning as the sole operator in initiation, planning, design, execution, monitoring, controlling and closure of various projects with the Department of Defense, etc. Involves acquisition of contracts as a contractor to various government and educational entities, overseeing the execution until closure of project. Projects have included providing needs assesement/recommendations to the United States Special Operations – MARSOC, AFSOC and Navy Seals, writing and editing of curriculum solutions to US military globally, software training, documentation, testing, translation, transcription, and foreign language instruction services. Provide language, cultural and regional expertise to teams of doctors, psychologists and other professionals in Health Care. Conduct online or on the phone audio assessments (mock OPI) to prepare adults for the Oral Proficiency Interview, prepration of test material for DLPT exams, coordinate international meetings for celebrities in Hollywood and Bollywood. Clients include Defense Language Institute, Diplomatic Language Institute, Wet Earth Partners, Frida Torresblanco (Academy Award Winner), Roger Nygard, Film Director, Washington DC area schools, Johns Hopkins Hospital System, University of Maryland Hospital system. International Center for Language Studies – DC, USAFSOC, USMARSOC, USSOCOM, USNAVYSEAL, SOCOM. QSSI (CMS, HUMANA, ACA, EIDM, DSH CONTRACTS)/Optum– 2013 - 2017 Corporate Operations /Technical Writer/Editor Create/edit documentation of software, and server processes, user manuals, standard operating procedures, system design documents, configuration, and management plans for QSSI Operations, IT, Managed Services, Office Management, Asset Management, and Procurement department. Collaborate in SharePoint with SME’s(subject matter expert), Quality Control and other writers, to assess documentation needs, construction, and arrangement of content matter, research, and fact checking. Conduct SME reviews and testing procedures of the software and processes against the documentation. Implementation of Section 508 Compliance, CMMI levels and the RASCI matrix. Freelance Interpreter Greater Seattle- • Cross Cultural Communications • Dynamic Language Center • Language Connection Provided interpretation in medical clinics, hospitals around the greater Seattle area as well at Social Services centers in Washington State. Cross Cultural trainer/language trainer –Hindi/Urdu - Taught various adult students – students include engineers, Boeing Flight Instructor, Architect, Librarian etc. Instruction in specifics of culture, history of the Indian Subcontinent as well as neighboring countries such as Nepal, Pakistan and Bangladesh. Taught Hindi from a cultural/historical perspective. These students subsequently went onto to further studies or to work in India as a result. Subtitling translation for independent film, document translation, Film translation from Hindi to English etc. Berlitz Language Center - Hindi/Urdu Language Instructor for Berlitz in their virtual classroom. Provided instruction using immersion technique via microphone and company specific software online. Lingualistek Inc - 2002 - 2003 Columbia, MD Teacher/Instructor Instructed United States Department of Defense intelligence personnel in the Indian language of Hindi. Prepared curriculum for Hindi program from 0-2 ILR Taught Department of Defense personal the language of Hindi as well as the Indian culture. The students are currently serving the United States stationed at embassies in India. Maryland Bible College and Seminary - Cross cultural trainer in the languages, history, and socio/cultural aspects of the Indian subcontinent as well as her neighboring countries, such as Pakistan, Nepal, and Bangladesh. Instructing and teaching students in the World Missions major in the language of Hindi to prepare them for life in India. Many of the students went onto to being either temporary or permanent missionaries in India. Instruction and facilitation of the Indian Culture vs American Culture to students of World Missions as well as missionaries in India. Teaching the language of Hindi/Urdu to missionaries going to India – included, Translation as well as editing of books into the Hindi/Urdu Language. Greater Grace World Outreach - South Asia Liaison Duties included: appointment scheduling, organization of travel and hotel needs overseas as well as domestically, correspondence, transcription of meetings and consulting sessions, assistance at board meetings and conferences. Providing assistance at banquets and fund raisers. Provided support to the daily radio show, ‘The Grace Hour’ as well as the weekly live television program. Organized fund raisers for the Television and radio program – The Grace Hour. These fundraisers were attended by a minimum of 700 people with a complete full course meal. Live music was provided and speakers of international repute were invited to speak. Organization involved provided housing and hospitality services for International guests and guest speakers. Organized International Missions conferences at the Headquarters in Baltimore. These conferences were attended by atleast 3000 people for a one week period. Involved in developing a speaking schedule as well as organizing booths representing various countries. These booths provided either food or artifacts etc. Liaison for 150 Missions centers in the US as well as overseas – correspondence to and from these centers with the missionaries. Organized seminars and workshops for Ladies, Marriage seminars, Basketball and sports events. These workshops were attended by overseas as well as domestic attendees. Missions coffee nights and international restaurants for the International student population of MBCS. Saudi Arabian Airline - Jeddah, Saudi Arabia Mumbai, India Flight attendant Graduated at the top of the class during training. Traveled all over Europe, Asia and the Middle East. Duties included performance of security checks and providing superior in flight service. Delta Airlines - Mumbai, India Traveled as a regional flight attendant on their Mumbai – London/Frankfurt sector. Duties included performance of security checks and providing superior in flight service. Education St. Joseph’s Convent - April 1970 – June 1980 Bandra, Bombay, India All girls English private Catholic school Graduated 10th grade with honors. St. Xavier’s College/Bombay University - September 1980 – June 1982 Bombay, India Higher Secondary School (12th grade) Graduated with honors. St. Xavier’s College/Bombay University - September 1982 – June 1985 Bombay, India Bachelor of Arts Major - Sociology Maryland Bible College - August 1994 - May 1997 Baltimore, MD Bachelors of Missiology Major – World Missions Maryland Real Estate License – April 2012 (In process of renewing it) Secretarial Diploma CPR Certification 508 Compliance Training