Nicole Davis

Proven ability to maximize production, maintain quality and increase overall profitability. Accustomed to complex, fast-paced and challenging call center environment with a high volume of inbound and outbound calls. Demonstrated success in handling customer complaints with ease, answering difficult questions and resolving any problems. Achieved and exceeded company objectives while maintaining a high level of professionalism and tact while managing stress, diagnosing problems and bringing resolution to conflict. Advanced level knowledge of computers, software and administrative responsibilities.