Nicole Chill Esmino

NICOLE CHILL ESMINO GENERAL VIRTUAL ASSISTANT PROFILE CONTACT --City of Meycauayan, Bulacan Philippines, 3020 EDUCATION BS in Tourism Management FAR EASTERN UNIVERSITY MANILA - 2019 - 2023 SKILLS Email Management Calendar & Meeting Scheduling Data & Lead Generation SMM Customer Support Graphic Designs Video Editing Administrative Support Inventory Management Ecommerce To leverage my experience in managing inbound and outbound communications, resolving customer concerns, and providing exceptional service across multiple channels. Skilled in handling calls, chats, emails, and Meta Ads, while ensuring customer satisfaction, account integrity, and timely issue resolution. Adept at collaborating with teams, driving performance, and achieving top-ranking scores. Additionally, proficient in managing content, monitoring inventory, and processing returns to support operational efficiency and enhance customer experience. WORK EXPERIENCE CUSTOMER SERVICE ASSOCIATE - INBOUND CALL CENTER Transworld Systems Incorporated SEPT 2024 - FEB 2025 Managed inbound communications, addressing a wide range of customer concerns including order statuses, refund claims, account issues, order discrepancies, and raffle inquiries. Demonstrated a high success rate in resolving customer issues, showcasing strong problem solving skills and a commitment to providing exceptional service that fosters customer satisfaction and loyalty. Efficiently handled inbound calls, chats, and emails, prioritizing timely and responsive support across multiple communication channels. CUSTOMER SERVICE REPRESENTATIVE - OUTBOUND TaskUs JAN 2024 - JUNE 2024 Managed outbound calls to address customer account-related concerns, ensuring clear communication and effective resolution of issues to uphold client satisfaction and account integrity. Played a pivotal role in elevating our team's performance to achieve topranking scores, leveraging collaborative efforts and strategic initiatives to consistently excel and exceed expectations. Effectively manage outbound calls, chats, and email communications with a focus on delivering timely and responsive customer support across multiple channels. SOCIAL MEDIA MANAGEMENT FREELANCE 2023 - 2024 Managed and scheduled content Managed Meta Ads and answered customer inquiry PRODUCT LISTER AND INVENTORY MANAGEMENT FREELANCE 2023 - 2024 Monitor product Inventory Process order and schedule for shipment Answering inquiries and process returned Item SOFTWARE/TOOLS WORK EXPERIENCE Google Workspace TECHNICAL SUPPORT - INBOUND Discord VXI Global Solutions MS Office Asana Trello Canva Calendly Capcut Adobe Photoshop Filmora Managed technical support calls, addressing and resolving customers' technical concerns with professionalism and efficiency to ensure optimal satisfaction and system functionality. Achieved a consistently high rate of resolving customer concerns, demonstrating effective problem-solving skills and a commitment to delivering excellent service that enhances customer satisfaction and loyalty. Collaborated closely with the team to strategically enhance score standings, leveraging collective expertise and coordinated efforts to achieve outstanding results. Adobe Premier Pro COLLEGE INTERNSHIP Meta Business Suite Discovery Tours Inc. Salesforce Chatgpt Slack Outlook Dropbox Paper JULY 2023 - DEC 2023 MARCH - JUNE 2023 Specialized in encoding and managing accounting receipts and documents, ensuring accuracy and proper documentation for financial records and audits. Managed and inputted data for hotel information and reservations, ensuring accuracy and completeness to facilitate seamless booking processes and efficient operations. Oversaw flight bookings for inbound and outbound travelers, ensuring accurate scheduling and providing exceptional customer service to facilitate a smooth travel experience. Developed digital graphic designs for package tour flyers and online posts, enhancing visual appeal and effectively promoting travel packages across the agency’s social media platforms Assisted in the systematic organization and management of documents within the Visa Department, ensuring efficient processing and compliance with regulatory requirements. SENIOR HIGH SCHOOL ASSISTANT TEACHER Gardner College Diliman 2019 Deep knowledge of student-centered classroom management. Tailored the curriculum to match the abilities of each class. Skilled in utilizing curriculum-based measurement assessment systems. Extensive understanding of critical reading and English literature concepts. Created assignments and designed tests to assess proficiency. Particularly skilled at recognizing each student's individual needs. VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT GRAPHIC AND VIDEO CREATION USING CANVA DATA ENTRY CALENDAR MANAGEMENT PROJECT MANAGEMENT GRAPHIC DESIGN WITH CANVA WORDPRESS AND MARKETING COURSE