Nicole Brozas

Nicole Brozas Virtual Assistant live:.cid.5d7be6c8d4fc0952 (-- Highly organized and proactive Virtual Assistant with a 1-year experience in managing administrative tasks. Highly skilled in email management, scheduling, data entry, social media management, and customer service. Committed to delivering high-quality work and exceeding expectations. WORK EXPERIENCE Virtual Assistant VA House August 2024 - January 2025 Managed email inboxes for clients, sorting and responding to emails. Coordinated and scheduled appointments and meetings, sending out calendar invites and reminders. Handled customer inquiries via email and chat, providing timely and accurate responses. Administrative Virtual Assistant Virtual CoWorker April 2024 - August 2024 Created and managed social media content. Managed clients’ email inboxes, responding to emails as necessary. Conducted research as per client requests, including research on events, projects, etc. Customer Support Virtual Assistant Freelance January 2024 - March 2024 Provided customer service support via email and live chat. Managed and organized files and documents for clients. Maintained customer satisfaction by responding to inquiries with empathy and professionalism. EDUCATIONAL HISTORY Bachelor of Science in Hospitality Management Mindanao State University Iligan Institute of Technology- RELEVANT SKILLS Accurate data entry. Email, calendar, and social media management. Administration and documentation. Basic photo and video editing. Customer service and problemsolving skills. Proficiency in relevant software and tools (Microsoft Office, Google Workspace, Social Media, Canva, Notion, etc). Time management, organization, and strong communication skills. CERTIFICATIONS EF SET English Certificate 73/100 (C2 Proficient) August 12, 2024 Issued by EF Standard English Test (EF SET)