Nicole Atieno

NICOLE ELSIE ATIENO P.O BOX 304 UGUNJA, 40606 Email Address:-Cell phone: - Professional Profile: Highly motivated and customer-centric professional with strong interpersonal and problem-solving skills. Proven experience in exceeding customer expectations in a fast-paced environment. Dedicated to building positive relationships and providing efficient solutions to a wide range of inquiries. Possesses excellent communication, organization, and research skills, coupled with cultural awareness and the ability to thrive under pressure. Education: Bachelor of Arts in International Relations and Diplomacy Pioneer International University September 2020 - December 2024 Professional Experience: State Department of Immigration, Kenya Customer Care Representative April 2023 - Present Deliver exceptional customer service at the front desk, addressing inquiries, providing information, and resolving issues promptly. Handling a diverse range of customer concerns, ensuring satisfaction and compliance with immigration regulations. Managing customer records and maintaining accurate documentation of interactions. Conduct in-depth research to stay updated on immigration policies and procedures. Demonstrate cultural awareness when dealing with a diverse clientele. Effectively manage stress in high-pressure situations, maintaining composure and professionalism. State Department of Immigration, Kenya Production Department Assistant January 2020 - March 2023 Managed the retrieval, filling, and quality check processes for passport forms, ensuring accuracy and completeness. Conducted physical checks on passports to maintain high-quality standards and compliance with regulatory requirements. Maintained proper storage and organization of passport booklets, optimizing accessibility and security Skills: Customer Service, problem-solving, organizational skills, research skills, cultural awareness and stress management.