Nicole Ashly Cadorna-
https://www.behance.net/ncoaldesign
Philippines, Cebu City
I'm a flexible and detail-oriented web designer with hands-on experience in both corporate and freelance
settings. I build responsive, user-focused websites using a range of modern tools and platforms, adapting
quickly to different workflows and client needs. My background in customer service has strengthened my ability
to communicate, manage feedback professionally, and maintain trust in every project. I value collaboration,
respect the confidentiality of shared information, and stay open to new opportunities where I can contribute my
skills and grow with the team.
Experience
Freelance Web Designer
Nov 2023 - May 2025
Designed and updated websites using WordPress Elementor and Webflow for short-term client projects.
Built custom landing pages, blog layouts, and category sections with mobile responsiveness.
Coordinated directly with clients to match site layout with branding and content goals.
Performed content uploads, SEO-friendly formatting, and image optimization.
Tested animations and interactive elements on Webflow for functionality across devices.
Delivered quick-turnaround projects (typically 2-3 week) with revisions and content updates as needed.
Design Specialist
Newfold Digital - July 2021 to Aug 2023
Designed and maintained websites for different clients and businesses using WordPress and Homestead.
Handled layout design, branding integration, and responsiveness across devices.
Created placeholder logos, visual assets, and basic branding kits using Canva and Adobe Photoshop.
Installed and configured features like booking systems, calendars, contact forms, and content toggles using
tools like Gravity Forms and Ninja Forms.
Managed content and image uploads, ensuring SEO-friendly formatting and performance optimization.
Used Cloudways for staging and publishing sites, with occasional troubleshooting or version control.
Conducted manual QA, overrode some design using HTML, CSS, or JavaScript when necessary
Collaborated with different internal teams through ClickUp, MS Teams, and Pega.
Customer Service Associate
Sykes Asia Inc. Cebu - Nov 2019 to Jan 2020
Handled customer calls and chats with empathy and efficiency, resolving inquiries related to orders, refunds,
and production information.
Provided clear and timely updates on food, delivery status, and order changes.
Took detailed notes during and after each transaction to ensure accurate records and smooth follow-ups.
Escalated complex issues to team leaders when needed, ensuring customers were supported without
unnecessary delays.
Adapted quickly to brand-specific guidelines and communication style while maintaining professionalism
under pressure.
Education
Bachelor of Science in Information Technology
University of San Jose - Recoletos
2015 - 2019
Skills & Tools
WordPress
Elementor / Pro
Bricks
WooCommerce
Divi
SiteOrigin
Homestead
HTML
CSS
Javascript
Canva
Adobe Photoshop
Basic Figma
Basic Webflow
Microsoft Office
Google Workspace
Laravel Framework
PHP
Database
Cloudways
English, Bisaya, Tagalog
ClickUp
Pega
MSTeams
Slack
