Nicole Angela Mangalindan

Throughout my career, I have worked across a variety of industries, including telecommunications, shared services, retail, healthcare, and finance. This broad exposure has equipped me with a strong understanding of different business environments and customer needs.

My core strength lies in communication—whether it’s over the phone or via email, I pride myself on providing clear, professional, and solution-focused support. I’ve handled high volumes of inbound and outbound calls, responded to complex customer inquiries, and ensured timely and accurate email correspondence. I always strive to provide excellent customer experiences while meeting performance metrics and service level agreements.

In my customer service roles, I focused on problem resolution, customer retention, and delivering consistent service quality. I’ve assisted both individual clients and business customers, tailoring my approach based on their specific concerns. My ability to remain calm under pressure and think quickly has helped me resolve issues efficiently and build rapport with a wide range of clients.

During my time in sales support and sales, I gained hands-on experience in lead management, order processing, product knowledge, and upselling techniques. I worked closely with sales teams to streamline communication between departments, support campaign rollouts, and ensure client satisfaction. My virtual assistant role further expanded my skills, particularly in time management, task prioritization, and administrative support.

I am tech-savvy, comfortable using CRM systems, ticketing platforms, email tools, and various communication channels. I believe in continuous learning and always look for ways to improve workflows, support my team, and deliver better service.

What sets me apart is my versatility, strong work ethic, and customer-first mindset. Whether I’m supporting a customer, assisting a sales team, or managing virtual tasks, I bring the same level of professionalism and commitment to excellence.

I’m now looking to bring my skills and experience into a role where I can continue to grow while making a meaningful contribution to the team and the organization.