Nicole Alchie Ong

SUMMARY With 8+ years in customer service, I have experience in billing, sales, ride-hailing, and tech support. I’m skilled at solving problems, providing great customer experiences, and building strong relationships. I excel in fast-paced environments and am focused on helping customers quickly and effectively Professional Experience Appointment setter FREELANCE ( VIRTUAL ASSISTANT ) 2024 - 2025 NICOLE ALCHIE ONG Contact Contact Patients Reach out to patients via phone, email, or other communication methods to schedule appointments for consultations, check-ups, treatments, tests, or follow-up visits Ride Hailing Customer Service Blk 2 Lt 17 Residencia del Rio, Catalunan Pequeño, Davao City FULL POTENTIAL SOLUTIONS- - Tasking on maintaining earnings and managing requirements and statuses per accounts with compliance of local documents throughout US and Canada - Rides support specialist focusing on assisting account and general issues from Company's partners/earners Financial Customer Service FREELANCE ( VIRTUAL ASSISTANT - Education Catalunan Pequeño National Highschool- University of Mindanao ( Undergraduate - Bachelor's Degree in Psychology Skills Assisting Customers with Financial Services Customer Inquiries and Support Transaction Processing and Handling Telco Billing and Sales Representative VXI GLOBAL HOLDINGS- Billing and Invoicing Customer Support and Issue Resolution Sales Support and Lead Generation Telco Billing and Sales Representative SUTHERLAND GLOBAL 2019 MS Excel Salesforce Live Email/Chat Support Inbound / Outbound Calls Ability to work independently and as part of a team Detail-oriented and able to handle multiple tasks simultaneousl Proficient in using Bliss, Vici Dial and CRM for managing customer inquiries and delivering excellent service. Billing and Invoicing Customer Support and Issue Resolution Sales Support and Lead Generation Telco Billing and Sales Representative ALORICA- Sales Lead Generation Upselling and Cross-selling Promote Products or Services Provide Demonstrations and Training Resolve Technical Problems Technical Support Representative TELEPERFORMANCE- Provide Technical Support Resolve Customer Issues Assist with Product Setup Configuration Assistance Diagnose and Troubleshoot Issues