Nicole Adonopoulos

Nicole Adonopoulos Language Expert My work experience in the last years has been focused on Customer Service, Communication and Linguistic skills in a variety of surroundings. I am looking for a position to enhance my professional competences in a dynamic and stable workplace related to the HR, Marketing, Communication, and Social Media environment. - - WORK EXPERIENCE linkedin.com/in/nicole-adonopoulos-5683b462 SKILLS Italian Language Manager (feelancer) Ferryhopper 10/2020 – Present Ferries Booking Engine Tasks Athens Written and Verbal Communication Athens, Greece Teamwork Flexibility Creativity Research Adaptable (work in changing environment) Translation and adaptation of the Company Style Guide. Support in the hiring and evaluation of external additional translators. Support in identifying and handling strategic localization opportunities and/or gaps considering the Italian target audience. Italian Content Writer (feelancer) Ferryhopper 07/2019 – Present Ferries Booking Engine Tasks Customer oriented Able to translate complex text into easily readable material Time Management Athens, Greece Detail-oriented Knowledge of Social Media Proficient in Microsoft Office including Excel and Powerpoint Researching industry-related topics. Completing writing projects, meeting deadlines and following content requirements in terms of style and project specifications. Producing well-researched and SEO-friendly contents for the online publication. Flight Attendant Ryanair 12/2014 – Present Athens, Greece Tasks Complying with all aviation rules and regulations for safety and protection of passengers, aircraft and crew. PERSONAL PROJECTS Founder of the broadcast" Un caffè con Erasmo" (02/2013 04/2013) Creation and coordination of the Radio broadcast about Erasmus Life in Rome, in collaboration with "Radio Sapienza". Creation of contents for Social Media. Founder of the broadcast "Radio Erasmus" (09/2011 05/2012) Creation and coordination of the Radio broadcast about Erasmus Life in Salamanca, in collaboration with "Radio Universidad de Salamanca". Creation of contents for Social Media. Assisting passengers and cabin crew during emergency situations. Providing special help to passengers with special needs. Submitting analytic reports concerning flight incidents. LANGUAGES Italian SKYPE Customer Service Representative English Teleperformance Hellas Spanish 08/2013 - 10/2014 A leading global outsourcing company providing omnichannel experiences to consumers Athens, Greece Tasks Providing and processing information to Italian customers via email in response to inquiries, concerns and requests. Identifying and assessing customers’ needs to achieve satisfaction. Providing accurate, valid and complete information by using the right methods/tools. Greek INTERESTS Extensive traveller Piano EDUCATION MA in Language of Tourism and Intercultural Communication Università degli Studi di Roma Tre 01/2013 – 11/2013 Rome, Italy Courses Tourism Management Hospitality & Tourism Operating Systems Social Media and Digital Technologies in Tourism Human Resources Management in Tourism Intercultural Leadership MA in Modern Languages, Literature and Translation studies Università degli Studi di Roma La Sapienza 09/2010 – 01/ 2013 Rome, Italy Thesis Experimental Translation of the entire book 'Ciudades de ensueño' by Enrique Gómez Carrillo (ES>IT) Erasmus exchange programme Universidad de Salamanca 09/2011 – 06/2012 Salamanca, Spain Faculty of Philology BA in Linguistic and Cultural Mediation Università degli Studi di Roma La Sapienza 09/2007 – 09/2010 Thesis Experimental Translation of the rare book ' La casa de fieras' by Alfonso Hernández Catá (ES>IT) Rome, Italy