Nicolás Sánchez

NICOLÁS SÁNCHEZ-|- | Cali, Valle Del Cauca 760001 Summary Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy. Skills Issue resolution Client rapport Interpersonal and written communication Membership renewals Customer support Technologically savvy Call Center Operations Data evaluation Project management abilities Report creation High-energy attitude Experience Client Service Associate | Amazon - Cali, Valle Del Cauca | 06/2020 - 08/2020 Gathered information from clients for entry into computer database. Delivered high level of service to clients to both maintain and extend relationships for future business opportunities. Researched issues and made quick decisions to achieve efficient and effective resolutions. Promoted client satisfaction by working with operational teams in proper resolution of service issues. Documented conversations with customers to track requests, problems and solutions. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Consistently met service team sales targets and call handling quotas consistently. Education and Training ICESI University | Cali, Valle Del Cauca Some College (No Degree): Design Zendesk Agent Training Course Salesforce Course Certification