Nicolás Pablo Mulfetti
25 de octubre de 1984 (32 años) Soltero
D.N.I-
Juncal 378, Martínez, Buenos Aires, Argentina
- / --
Objetivo: Finding a job to dedicate my time, a place where to learn and that would enable me to be independent
WORK EXPERIENCE
Feb 2017 – to date, Argentina
IBM (Financiera/Financial)
MVS Junior admin
Am being trained into becoming an MVS programmer, initials duties will be installing new software key and updates
Jun 2014 – Feb 2017, Argentina
IBM (Financiera/Financial)
Mainframe operator
Mainframe operator for several banks, financial and telecommunication companies. 3270 monitoring with interventions, and adhoc requiremente handling through SDSF, Sysview, mainview, omegamon, CICS, HMCs.
Jun 2008 - May 2014, Argentina
IBM (Informática / Tecnología)
Monitoring and Batch operator
Monitoring and reporting status of midrange and mainframe servers and applications to the appropiate support team. Completion of daily health checks and other checklists accoding to each account
Used consoles: HP OpenView ¨OVO¨, Netcool, Tivoli Console ¨TEC¨, Microsoft Operations Manager ¨MOM¨
At batch – Monitoring and reporting status of jobstreams and execution of procedures at different situations, like rerunning, forcing OK, canceling, bypass, etc
Used programs: Programas de Batch: Control-M, CA Wolkload automation 7, Opalis y Autosys.
Feb 2006 - Jun 2008, Argentina
CUBECORP(Consumo masivo)
Phone operator / Team Leader,
At the phone – Receiving inbound calls with a variety of questions or status checks from the rebate promotion customers on how to submit, resubmit, time of arrival of the paychecks, complaint calls, promotion requisites, etc.
Team Leader – Participating in daily calls with the clients to talk on recurrent addressable situations, taking supervisor calls, providing coach sessions weekly to my phone operators on point to improve and highlights
Education
Universidad de Buenos Aires, Técnico en producción vegetal orgánica,
Ago 2014 - Actualidad, Argentina. Terciario 31% completado, Promedio7.27
Otros Estudios incompletos, Mar 2003 – Oct 2013, Argentina
2013 – 2Q - Tecnicatura superior en Energia con orientación industrial (ITFS14 – Capital Federal)
2009/2010 - Licenciatura en ciencias ambientales( UBA - CBC)
2005/2006 - Administracion de empresas (UBA - CBC)
2004 – 1Q - Conservatorio de música (Juan Castro, Martinez, Buenos Aires)
2003 – 2Q - Lic.Publicidad (U.Kennedy)
2000 - Dic 2002, Colegio San Ladislao, Bachiller en Cs. Económicas, Bachiller, Secundario Promedio7.76
Hobbies
Me gusta escuchar música, la jardineria, juegos multiplayer online, ver videos de ciencia y tecnologia en internet
Expected hourly rate: minimum wage is fine
