Nicolas Andres Jimenez Reyes

Nicolas Jimenez Colombia | Phone - /- |-| EDUCATION University Canada West - Vancouver, BC Associate of Arts, Marketing management Vancouver, British Columbia Graduation Date: Nov 2023 WORK EXPERIENCE TELEPERFROMANCE (Capital One) Agent Bogota, DC Jul 2021 - Dec 2021 -Excellent communication skills, both verbal and written -Strong interpersonal skills and ability to build rapport with customers -Proficient in problem-solving and conflict resolution -Empathetic listener with a customer-centric approach -Detail-oriented with a focus on accuracy and efficiency -Ability to multitask and prioritize tasks effectively BELOW ZERO Repair technician Vancouver, BC Jan 2022 - Jul 2023 Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully. • Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work. PARQ CASINO (D6) Barback/busser City, State Aug 2023 - Feb 2024 Maintained communication with bartenders and servers to ensure a positive experience • Restocked ice, condiments and snacks • Perform cleaning and maintained tasks as directed for beverage operation. Assist in proper storage, and rotation of beverage product WORK EXPERIENCE FPS Agent Ability to multitask and prioritize tasks effectively Empathetic listener with a customer-centric approach Excellent and clear communication with customers and co-workers Bogota, DC Apr 2024 - May 2024