Nicola Smith

NICOLA SMITH OBJECTIVE To become an asset to your organization. Proven ability in providing exceptional service, managing tasks efficiently, and ensuring accurate data entry. Eager to contribute strong communication and organizational skills to a dynamic team. SKILLS Customer Service Amazon FBA Editing WordPress sites Editing Shopify sites Data Entry Social Media Marketing Email Management Calendar Management Call Handling Order Management Transcription Filing Research EMAIL CUSTOMER SERVICE REPRESENTATIVE | VIRTUAL ASSISTANT |DATA ENTRY CLERK-| TEL:- EXPERIENCES CUSTOMER SERVICE REPRESENTATIVE • BRANTLAND LLC • JANUARY 2018 – APRIL 2024 My duties at Brantland LLC are listed below: ● Manage contact lists and customer spreadsheets. ● Communicate and coordinate with suppliers, customers. ● Handle correspondence and transcribe documents. ● Prepare and organize invoices, sales receipts etc. ● Process customer inquiries via phone, chat, or email. ● Complete market or internet research ● Social media posting ● Manage Commercial Property (Salon and Office suites) DATA ENTRY CLERK • VEEVA SYSTEM • OCTOBER 2021 - SEPTEMBER 2022 My duties at Veeva System LLC are listed below: ● Reaching out to the health sector via phone calls to confirm if an employee still there and their title. TWITTER HANDLE TELEPHONE LINKEDIN URL ● ● ● Input client information into spreadsheet and company database to provide leaders with quick access to essential client data. Maintained database by entering new and updated health care worker information. Proofread and edited documents to correct errors. PURCHASING OPERATION ASSISTANT• SILICON VALLEY CORP • MAY 2018 - MAY 2021 My duties at Silicon Valley Corp are listed below: Communicating with Suppliers ● Purchase item from US suppliers. ● Oversaw multiple accounts (managing 20 USA foods and toys suppliers) and worked diligently to meet and exceed performance goals. ● Create Shipping Plans via Amazon Seller Central ● Manage Shopify Stores ● Tracking shipment to Amazon ● Complete reconciliation of item received at Amazon. ● Social media posting VIRTUAL ASSISTANT • NEXT GEN CYBER LLC • APRIL 2016- NOVEMBER 2017 I’ve worked for Next Gen Cyber LLC. My duties are listed below: ● Manage contact lists and customer spreadsheet. ● Communicate and coordinate with customers. ● Handle correspondence and transcribe documents. ● Prepare, organize, and ship proposals and meeting materials. ● Process customer inquiries via phone, chat, or email. ● Complete market or internet research ● Develop and maintain websites and blogs. ● Social media posting VIRTUAL ASSISTANT • TRAVEL HOST MAGAZINE • JUNE 2014- NOVEMBER 2015 My duties are listed below. ● Manage contact lists and customer spreadsheets. ● Communicate and coordinate with suppliers, customer. ● Handle correspondence and transcribe documents. ● Prepare, organize, and ship proposals and meeting materials. ● Process customer inquiries via phone, chat, or email. ● Write, edit or proofread articles and press releases. EMAIL TWITTER HANDLE TELEPHONE 2 LINKEDIN URL ● ● ● ● Publish email newsletters, desktop publishing! Complete market or internet research Develop and maintain websites and blogs! Social media posting VIRTUAL ASSISTANT • WAYFAIR.COM • JUNE 2014- DECEMBER 2015 I’ve worked for Global Admin Assistants for Wayfair.com. My duties involved the following. ● ● ● ● Contacting our suppliers via email and phone asking them to provide us with the missing images. Following up with our suppliers who haven’t responded and / or when more information is needed. Editing images for Wayfair’s website. Go to online meetings weekly. EDUCATION NATIONAL ACADEMY AND OBERLIN HIGH SCHOOL • Customer Service Diploma • 8 CXC Subject ( including Mathematics and English Language) EMAIL TWITTER HANDLE TELEPHONE 3 LINKEDIN URL