Nicola Osbourne

NICOLA OSBOURNE Telephone: (437)- Email:-54 Don Minaker Dr Brampton, ON LP6 1R3 CAREER OBJECTIVE: To assume a leadership position that will allow me to utilize my interpersonal skills, communication skills, and academic training to the best of my ability and to contribute to your organization while learning new ways to enhance development and providing effective feedback. SPECIAL SKILLS ● Analytical and critical thinker ● Accurate and detailed ● Planning and organization ● Flexible team player ● Database Management ● Problem solving and data analysis ● Project coordination ● Customer service-oriented ● Expertise in Microsoft Office Suite ● Excellent time management skills ● Conflict resolution ● Blogging WORK EXPERIENCE DIGICEL JAMAICA LIMITED, KINGSTON JAMAICA Senior Front Office Executive March 2010 - October 2017 Duties include: ● Advanced administration skills and thorough application of department and company guidelines, procedures and processes. ● Staff supervision, customer managerial requests, team performance report compilation and team task assignment. ● Escalate issues in accordance with the query resolution procedure. ● Handle all account adjustment (conversion, termination, activation, upgrade and downgrade) for GSM, Broadband and Play customers. ● Handle all sales and post payments for individual and corporate customers. ● Handle money and adhere to the procedures for cash flow. ● Handles confidential information. ● Perform routine administrative and analytical tasks. ● Priorities work and accomplished tasks with only limit supervision. ● Register and report all customer complaint in a timely manner. DREAMREACH VIRTUAL, UNITED STATES OF AMERICA Independent Business Owner –Inbound Sales March 2016 – October 2016 Duties include: ● Complete sales order virtual by recording customer card (debit/credit) information. ● Provide virtual customer service for customer in the United States and Canada. ● Record and track potential lead to convert into a sale. WISYNCO GROUP LIMITED, SPANISH TOWN, JAMAICA Administrative Assistant October 2007- June 2010 Duties include: ● Assessed urgency and priorities before accepting or declining appointments and meetings with the Director/Deputy Director of Operation. ● Assisted with event planning, including associated travel and logistical arrangements. ● Compile monthly reports. ● Compiled company information and related material and distributed it to candidates. ● Composed and drafted all outgoing correspondence and reports for managers. ● Coordinate staff orientations, transfers, promotions, evaluation/appraisal for 225 members of staff. ● Created detailed expense reports and requests for capital expenditures. ● Drafted biweekly time sheets for 200 employees. ● Fleet Management. ● Obtained signatures for financial documents and internal and external invoices. ● Ordered and distributed office supplies while adhering to a fixed office budget. EDUCATION CENTENNIAL COMMUNITY COLLEGE January 2018 Diploma Culinary Management - International INTERNATIONAL ASSOCIATION OF ADMINISTRATIVE PROFESSIONAL Certified Professional Secretary Course (CPS) Completed CERTIFICATIONS Allison Certifications: ● Diploma in Business Management and Entrepreneurship ● Diploma in Supply Chain Management ● Diploma in Psychology ● Certification in Business Intelligence and Knowledge Management Systems ● Certification in Effective Communication and Sales Techniques