Nicola Gillins

NG NICOLA GILLINS Profile To engage in an organization where my knowledge and abilities are challenged, also to improve my skills and gain increasing exposure in the customer service industry in this high standard company. EXPERIENCE Care Solace - Nov 2021-Present Care Coordinator Coordindate mental health services for families --Lot 27 Ensom Meadows Spanish Town St. Catherine. EDUCATION SECONDARY SCHOOL St Hilda’s High School - Diploma Awarded - Itel BPO Smalrt Solutions - Oct 2019- Feb 2020 CERTIFICATIONS Customer Service Representative Assist customers with order and account related issues CXC English A II CXC English B II CXC Social Studies II CXC Integrated Science II CXC Office Adminitration II CXC Home Econ Management II CXC Spanish III Sandals Grande RivieraCertification in Entertainment Coordinator Sutherland Global Services Mar 2019- Apr 2019 Customer Service Representative Assist customers with order and account related issues Ibex Global -2017 - Oct 2017- Jan 2018 Customer Service Representative Assist customers with order and account related issues Bob Marley Museum- Dec 2014- Jan 2015 Selling souvenire items to dustomers Handle cash, change and cash register Sandals Grande Riviera- Oct 2012 – Nov 2012 •Planning daily activities to engage the guess in a fun and exciting way. •Create performances that accentuate the arts: literature, drama, music and dance. Planning and organizing diverse events or activities, and seeing that they run smoothly SKILLS •Able to take direction and work well with others •Excellent communication skills •Ability to accomplish multiple tasks within established timeframes •Enthusiastic attitude in person and over the telephone. •Ability to react to change productively and handle other tasks assigned •Ability to learn and apply policies and procedures •Ability to work peacefully and efficiently under pressure