Nicola Foti

Nicola Foti Date of birth: 27/04/1989- Nationality: Italian (- Skype: Nikko.skyrim Calle Martì i Alsina 12, 08031, Barcelona, Spain EDUCATION AND TRAINING 04/10/2013 – 12/07/2017 – Turin, Italy PSYCHOLOGYST IN CLINICAL AND COMMUNITY PSYCHOLOGY – Università degli Studi di Torino - Advanced preparation in several theoretical, planning and operational areas of psychology - The ability to establish the relevant characteristics of people, groups, organizations and situations and to evaluate them with appropriate psychological methods (test, interview, observation) - The ability to plan interventions and to manage congruent interactions with the needs of people, groups, organizations and communities - The ability to evaluate the quality, effectiveness and appropriateness of the interventions - The ability to take responsibility for the interventions, to exercise full professional autonomy and to work collaboratively in multidisciplinary groups 08/09/2009 – 11/03/2013 – Torino, Italy PSYCHOLOGIST IN PSYCHOLOGICAL SCIENCES AND TECHNIQUES – Università degli Studi di Torino - knowledge of the biological and psychic activity; - knowledge of development of the mind and its functions; - knowledge and understanding of basic statistical-mathematical methods for psychological research and its applications; - basic knowledge of psychometric and psychodiagnostic tools; - knowledge of intrapsychic, relational and emotional dynamics; - understanding of the epistemological and deontological problems of psychological work; 09/09/2004 – 06/07/2009 – Pinerolo, Italy CHEMICAL EXPERT – ITIS Alberti Porro Pinerolo - Management and control of chemical, technological and biotechnological processes; - Has expertise in the analysis and control of wastewater, in compliance with environmental protection regulations; - Integration of chemistry, biology and microbiology skills and processes: - To contribute to the innovation of processes and related management and control procedures, for the systematic technological and organizational adaptation of the companies; - Collaborate in the planning, management and control of analysis laboratory instruments and in the development of the process and the product; - Control the production cycle using special software; WORK EXPERIENCE 01/03/2022 – CURRENT – Spain BACK OFFICE CUSTOMER EXPERIENCE SUPPORT AIRPLUS INTERNATIONAL – SITEL GROUP AIRPLUS INTERNATIONAL ◦ ◦ ◦ ◦ Back office support through email (Belgium, Netherlands and UK Markets) Credit Card management of European Commission's employees Checking for fraud or money laundering Identify the presence of a mismatch in the customers residence address ◦ Customer Support, in case of fraud or loss of the Airplus credit card 28/02/2021 – 28/02/2022 – Spain BACK OFFICE CUSTOMER EXPERIENCE SUPPORT PACKLINK – SITEL GROUP - PACKLINK ◦ ◦ ◦ ◦ ◦ Back office support through email and chat Resolve customer issues and queries Offer customers efficient, effective and targeted information about their orders Interact and communicate with carrier, regarding the status of the orders Use of the Zendesk ticket sorting software 23/03/2020 – 30/10/2020 – Barcelona, Spain ITALIAN CUSTOMER EXPERIENCE ADVOCATE DISNEY+ – DISNEY - TELEPERFORMANCE ◦ Assist customer through phone and chat about account management, billing issues, content and basic site and application navigation ◦ Provide account and application support to our clients, specifically with regards to software functionality and troubleshooting of system configuration and network settings ◦ Give accurate and real time responses to client inquiries 14/07/2019 – 08/03/2020 – Barcelona, Spain CUSTOMER SERVICE REPRESENTATIVE – SUM TALK PRIVALIA - Multichannel customer service (telephone, email) - Troubleshooting - Management of customer order information Barcelona, Spain 14/01/2019 – 20/06/2019 MONITOR DE COMEDOR ESCOLAR – ADECCO - Take care of the children during the meal - To stay with the children during the lunch, give them food and control that they eat well - To organize different activities for the children - Encourage the participation of children in organized activities Barcelona, Spain 20/12/2018 – 17/06/2019 CUSTOMER SERVICE REPRESENTATIVE – TELEPERFORMANCE (GLOVO) - Chat and email responding to customer needs - Chat and email to help the glovers to deliver the order - Attention and resolution of incidents - Resolution of questions and doubts from customers and glovers Barcelona, Spain 30/06/2018 – 30/08/2018 AU PAIR - Game activities with children - Preparing breakfast, lunch and dinner - House cleaning (kitchen, bathroom, floor) - Take care of children - Teaching of my national culture and foundations of my native language (numbers, names of the animals, songs) Vienna, Austria 05/09/2017 – 29/06/2018 TEACHER IN A KINDERGARDEN – BOKU KINDERGARTEN - Creative activities like painting, handcraft, drawing - Sports or movement in general - Excursions - Administrative duties - To prepare breakfast and snack - Many activities according to themes and seasons: Christmas, Easter, Autumn Vienna, Austria 24/04/2016 – 24/04/2017 PSYCHOLOGIST – ASL TO3 INFANT NEUROPSYCHIATRIC SECTION ▪ Observation of Psychological Evaluation and consult with children and adolescents with several personality disorders and hard family situations. Psychology Consult with parents, school teachers and Social Service. ▪ Observation and administration Clinical Projective Test (Sceno Test, CAT) ▪ Observation and analysis of QI Test (WISC III, Leiter) Pinerolo, Italy 31/03/2013 – 14/07/2013 BABY SITTER - Game activities with children - Preparing breakfast, lunch and dinner - Take care of children Turin 14/01/2012 – 14/07/2012 PSYCHOLOGIST – ASL TO3 MENTAL HEALTH CENTRE ▪ Observation of Psychological Evaluation and consult with Adults suffering of several Personality Disorders ▪ Observation of Clinical Projective Test (Rorschach Test) ▪ Observation of administration of Valuation Personality Test (MMPI-2) ▪ Activities with patients (Cooking, Nordic Walking) Luserna San Giovanni, Italy LANGUAGE SKILLS Mother tongue(s): ITALIAN Other language(s): UNDERSTANDING SPEAKING WRITING Listening Reading Spoken production Spoken interaction ENGLISH C1 C1 B2 C1 B2 SPANISH C1 C1 C1 C1 C1 GERMAN B1 B1 B1 B2 B2 PORTUGUESE B2 B2 B2 B2 B2 FRENCH B1 B2 B1 B2 B1 Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS My Digital Skills Microsoft Excel Microsoft Word Powerpoint Facebook Skype Power Point Zendesk Software Outlook Microsoft Office Google Drive Microsoft Zoom LinkedIn Amadeus reservation system Google Docs ORGANISATIONAL SKILLS Organisational skills - The work at Boku Kindergarten, taught me to organize events for the children, taking into account the budget and the available resources - To work with the children, allowed me to develop good skills of problem solving - Attention about the management of my activities - Stress management and good interaction with the colleaugues - Capacities to support a team and help them to achieve their goals COMMUNICATION AND INTERPERSONAL SKILLS Communication and interpersonal skills - Ability to listen and to the comparison acquired thanks to the experience of volunteering at my Kindergarten - Good communication and interpersonal skills developed both in the university context during group projects, and during work communication with staff and internal communications - Constructive attitude and excellent sense of adaptation thanks to the attendance of multicultural environments where it was essential to interact with others to achieve a shared goal JOB-RELATED SKILLS Job-related skills - Problem Solving skills - Relational skills and predisposition to listen - Capacities to work in a team - Planning skills, determination, flexibility - Relational and communicative skills - Adaptability