Nicola Erriquez

Mobile (IT) : - Mobile (PL): - E-mail: - LinkedIn: http://it.linkedin.com/in/erriquez Nicola Erriquez Personal Information Nationality: Italian Date of birth: 05th January 1982 Address: ul Ostrołęcka 57, 07 – 402 Białobiel, Poland Education 1995 – 2000 Istituto Tecnico Industriale “E. Majorana” Somma Vesuviana, Napoli Specialized technical school for informatics engineering. Associate Degree “Informatics Engineering” With excellence. Qualification of Technical Manager Jun 1999 – Sep 1999 Campania Region government authority Title of "Multimedia Programmer" Languages Personal Skills Marigliano, Napoli ITALIAN: Level C2 - Native speaker ENGLISH: Level C1 - studied at school for eight years, attended full-immersion course at EF High School in Chester, living with an English family; daily speaking in English. FRENCH: Level A2 - three years of study, middle school. POLISH: Level A1 - an intensive Polish course since May 2015 Very strong problem solving skill gained through experience as Operation & Support Team Leader. Demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes through highly analytical thinking and analysis. Work experience in cross-cultural environment and remote working. Ability to manage multiple assignments and tasks. Ability to work under pressure, set priorities and adapt to changing conditions. Familiar with ITIL processes (Incident, Change and Problem Management). Programming Languages C, Pro * C, PL/SQL, Java, JavaSE, J2EE, JSP, ASP, PHP, JavaScript, VBScript, Visual Basic 6, Clearbasic, Turbo Pascal 6, GWBasic, Assembly Z80, Arduino Frameworks AJAX, JQuery, JqueryUI, EAI WebMethods 6 Formal Languages HTML5, DHTML, XML, XHTML, CSS3, JSON CMS Wordpress+WooCommerce, Joomla 1.5+Virtuemart, Google Blogger Operating Systems Windows 7 / XP / Vista / 2000/ Advanced Server, Red Hat Enterprise Linux (RHEL), CentOS, SUSE, Debian, Ubuntu, IBM AIX, Sun Solaris, Unix System V, MS-DOS Protocols FTP, FTP, SSH, SCP, TELNET, DNS, TCP/IP, UPD, DHCP, HTTP, SSL/TLS, IMAP, POP, SMTP, LDAP (Active Directory),SOAP Databases Oracle, MySql, SQL Server, Access Scripting Bash (SH), KSH CV Nicola Erriquez Page 1 of 7 Web Server + AS Middleware Email Server Versioning Apache HTTP Server + Apache Tomcat, Jboss AS (WildFly), WebSphere Oracle Weblogic, Oracle Tuxedo, WebMethods, TIBCO Microsoft Exchange, Mail-in-a-box, Lotus Notes, Delano SharePoint, TotoiseSVN, GitHub, Git-Stash Other Tools HP Service Manager v9 (HPSM), ServiceNow, Jira v7, WebEx, Google Habngouts, Gmail, Google Drive, Wiki Confluence, Trello, Slack Atom.io, Thunderbird, Putty, WinSCP, Filezilla, SoapUI, Toad, SQL Developer, MS Office Suite, LibreOffice, WireShark, JUnit, Jmeter, LoadRunner Special Applications Planisware v6, ClarifyCRM, EMC Documentum, Genesys CTI Collaboration Tools Professional Society/Certification AMDOCS / Clarify Classic Developer Professional Certifications Publications Recommendation Courses Member Since/Date Certified April 2004 Elettronica Club - Annuario 2014/2015 More than 60 electronics projects complete with schematic, component list and assembly view. Please see my recommendations on LinkedIn: https://www.linkedin.com/in/erriquez/ Skills & Endorsements and Recommendation wrote by my ex colleagues, the section is visible at the bottom of my LinkedIn page. AWS Cloud Solution Architect Oracle 11g Database Administrator (DBA) Unified Modeling Language (UML) DB Analysis with Oracle (Design, Optimization, Tuning) Custom Application Design School ClarifyCRM 12.5 Object Oriented Design (OOD) Visual Basic Developer Object Oriented Programming (OOP) PL/SQL Developer Oracle DBMS C Programmer Standard ANSI Work Experiences Linux Senior System Administator at Roche Polska Sp. Z o.o. IT Kontrakt February 2016– Present @ Remote – Main site: Warsaw, Poland Well integrated into the Operation & Support (Agile) Team, my main role is Sr. System Administrator. My responsibilities are: - Operations Support - Delivery Management - Configuration Management - Disaster & Recovery I’m the author of the following documentation: - Operational Manual (DEV, TEST e Prod Environment) - Installation Manual (Production) - Installation Qualification Report (Production) I was the trainer of other Operation Team members, created the documentation, the KB (Confluence Wiki portal), and recorded some training videos. Technology involved: CV Nicola Erriquez Page 2 of 7 Planisware v6, Apache 2.2, Oracle 12g, OS Red Hat Enterprise 6.6 (Santiago) Collaboration tools: HP Service Manager v9, ServiceNow, Jira v7, GIT-Stash, SharePoint, WebEx, Google Hangouts, Gmail, Google Drive, Wiki Confluence Other tools: Putty, WinScp, Filezilla, SoapUI, SQL Developer, MS Office Suite Web Developer / Sys Admin Studio Top Web August 2013– Present (5 years) @Białobiel, Poland Designed and implemented, all by myself, company’s website www.studiotopweb.com, build up my mini server farm, executed hardware upgrade as-needed, installed all open source software and customized for my requirements: installed Debian and Ubuntu, configured email server, ftp server, web server, installed all free tools for developing and manage office operations. Set up most popular tools for web marketing, email marketing and social marketing. Data Architect Accenture March 2013– July 2013 (4 months) @Milan Area, Italy Working on design of large DWH system for Unicredit Italian international bank. In particular I'm involved as Subject Matter Expert in: - DWH Schema design (logic, physic, implementation) - Advanced PL/SQL (packages, procedures, wrappers, materialized views, views, partitioned tables, etc..) - Database Optimization (parameters and configuration) - DB monitoring (sessions, logs, alerts, audit, etc..) - Query analyze & optimization (explain plan, SGA, tracing & analyzing, query rewriting, normalized data models) During meeting with customer, aside of project manager, I’ve been involved in BI analysis in particular about: - find the best data mining solution - identify technology required - identify possible asset reuse - identify possible risks - review costs and time (man/days) - define delivery planning Ticket Operations Manager Accenture August 2012– February 2013 (7 months) @Rome Area, Italy Enterprise Application Integration (EAI) project for large Italian telecommunication provider, Wind Telecomunicazioni S.p.a., using TIBCO technology. I have been appointed as Operation&Support Team Leader, coordinating an international team of 12 people distributed between Rome, Napoli and Bangalore offices. Our goal is keep ESB System up&running 24h/7d application for Wind Telecomunicazioni S.p.a in order to provide support and solve urgent problems, trouble tickets managing. CV Nicola Erriquez Page 3 of 7 ESB System is and EAI application based on TIBCO Technology 5.4 My role was Operation&Support Team Leader, coordinating a team of 4 people in Napoli, 4 in Rome and 4 in India. I’ve been involved in application maintenance process review, in particular I was in charge as new coordinator, studied all the old process of generic incident reporting and review all operations manuals. After several meeting with customer and after presented new technical details about our new solution, we agreed to separate flows: Defect Tracking, Bug Reporting, Incident Reporting; for us has been a double success: - increased level of service - split duties, specialized people - satisfied our customer. When this model has started to work, our management, with my reports in hand, had cards for asking separate payments for each service line; they successfully archived this goal. Main responsibility: - Team Leading - Overall System Monitoring Status, 24x7. - Iprocess (Status, Queues, Manually re-submit, Stop/Start) - EMS Server (Status, Queues, Storage) - BG (Status) - BW (Monitoring, Stop/Start, Configurations and Balancing) - File System Monitoring (Servers) - Event Monitoring - Channel Monitoring - Failures Monitoring (Discards/Failures Analysis, Manually re-submit, Remediations) - MNP (Analysis of cases, Manually re-submit, Manually remediations) - DB (Monitoring DB status, Archive Managing, Tuning, Performance Monitoring, Statistical & Optimization) - Daily Checks - Rollout and Delivery Management Incident Problem Manager / Delivery Manager Accenture March 2012 – August 2012 (6 months) @Rome Area, Italy I have been appointed as Application Maintenance, Operation&Support Team Leader, coordinating a team of 4 people. Our goal is to maintain E-PROC application for CONSIP S.p.a (Italian Economy Minister holding) in order to provide support and solve urgent problems, trouble tickets managing. I’ve worked to manage and delivery plan of Trouble Tickets that have been reported, establish and enforce operational plans to keep priority metric(QPI) and delivery times required by customer (SLA). Results archived: - Reorganization of 1th and 2nd Line of Support - Reorganization of the Team with focus skills to succeed - Introduction of daily reports - Planning tasks day by day on the basis of Ranking / Priority - Use of a shared mailbox (to have a global vision, and not staff) - Improve dialogue Client Team - Local Team - Reorganization of the 1th level in Napoli with Call Center Service CV Nicola Erriquez Page 4 of 7 - Improved the relationship of trust with the customer (shared schedules of releases and solutions) - Fix release time set in the middle of week - Introducing more powerful software Configuration Management Delivery Manager Accenture October 2011 – March 2012 (6 months) @Cagliari Area, Italy I have been appointed as Delivery Manager, coordinating a team of 7 people (in overload case, up to 10 people). Our goal was to design and develop a new document management system (DMS) for “Regione Autonoma della Sardegna” in order to simplify operations on document, protocols, and whole archive of this government institution. Just after project requirement gathering, I’ve been involved on the design of technical architecture, in particular during feasibility analysis phase: - designed the best architecture evaluating costs and performances - executed gap analysis on asset reuse components - prepared project delivery planning and also during technical analysis: - DB schema design - defined security policies Just after build up developer team in Napoli, and test team in Rome, I’ve been appointed Project Leader, my responsibilities were: - Planning Activity - Team Management - Establish and keep Schedule/Millstones - Analyze impacts on development - Code & Quality review - Oracle DBA - Test Planner Before roll-off I’ve prepared performance test plan and test environment; design and execute performance test using Jmeter / LoadRunner and Oracle itself. Written down document for Quality Assurance/code review and Performance testing. Incident Problem Manager / Delivery Manager Accenture Technology Solutions- years) @Naples Area, Italy I’ve supported day-by-day our customer Operation Team, my team was the only authorized to work directly in production environment to fix fatal defects. I was the focal point for urgent matters. I have been appointed as Application Maintenance Team Leader, coordinating a team of 4 people (in overload case up to 12 people). I was responsible for delivery management of fix releases and main releases. I was taking care to report to the management CRs estimation (man days), and follow up the full CRs life cycle, from the design till the installation in production. I work to discriminate the type of bug that have been reported, direct reports CV Nicola Erriquez Page 5 of 7 through analysis of the feasibility to establish the demand for new requirements (enhancement and CR), the resources in support of bugs reported, provide substantial analysis on which the other teams can build on, establish and enforce operational plans to keep priority metric (KPI) and delivery times required by customer (SLA). After the takeover of IBM as the leading supplier of our customers, we continued to be present as a sub-contractor. I worked by phone with the Indian IBM Global Delivery Team, which was in charge software building, I talk with them about resolving production environment issues. After IBM's contract expiry, thanks to our skills and strong knowledge, we're back to being at the forefront as a supplier. My work was focused on incident management, in particular, with myself and my team, to be able to offer the best recovery as soon as possible with the fewest possible “side effects”. CRM & SFA Expert Accenture Technology Solutions 2003 – 2006 (3 years) @Naples Area, Italy During this period I have successfully achieved several goals by raising my level of technical knowledge and skills to the level of CRM and SFA Expert. I was in charge to draw up detailed technical analysis about both user interfaces (GUI) and batch components, driving developer team side to side. I get in charge design and development of new Trouble Ticketing Management System (TTM) in place of old systems already used by our customer (TTSNetwork Operation, TTS- Information Technology). This new system has been integrate with CCM (Customer Contact Management based on Clarify package) full customizing new clarify forms under ClearSupport Clarify’s modules. I designed the core modules and coded in person, our customer actually use this system to trace problems reported by end user through call center. I attended courses Amdocs® ClarifyCRM 12.5, taken exam and successfully obtained the certification of "Clarify Classic Developer”. CRM Specialist Accenture Technology Solutions 2001 – 2003 (2 years) @Milan Area, Italy I worked in Milano Accenture site on CRM project for Vodafone Italy, worldwide mobile telecommunications company operating in Italy, a project that I had the pleasure to follow early start-up in customer site. During this period I worked first in the development of GUI interfaces with Clarify package on Oracle platform and later in the development of batches (KSH, C, Pro * C, JavaSE). Developed some RuleManager’s rules and customized Delano integration to send e-mail template to end users. CV Nicola Erriquez Page 6 of 7 Visual Basic Programmer + PL/SQL developer on Oracle DB ITNext S.p.a- year) @Napoli Area, Italy Tasks performed: Visual Basic Programmer and PL/SQL developer on Oracle DB, customer: worldwide mobile telecommunications provider. Accomplishing ActiveX Server, OCX, DLL interface, Batch in VB. Script developer in PL/SQL language (Stored Procedures, Creating Indexes, DB Maintenance, etc…). Electronic Technician Self-Employed 1998 – 2000 (2 years) @Napoli Area, Italy Assembled new computers as customer configuration required, tested hardware, reproduced and solved defects of software, replacement circuit boards, software installation and configuration. Developed data warehouse applications management in Turbo Pascal and VB 6 for shops. Hobby I love programming, to play guitar and practice Aikido. I’m a so called “Maker”, I can design an electronic circuit, realize the PCB, program an Arduino or a Raspberry PI, design in 3D and build the enclosure with my 3d printer. Driving License European Type A (motorbike) and B (car). I hereby give my consent to the processing of my personal data included in my job application for the purpose of the recruitment process and after its completion for the purpose of future recruitments (pursuant to the Personal Data Protection Act as of 29 August 1997, Journal of Laws No. 133, item 883). I got already regular residence permit, I’m authorized to live and work in Poland. Nicola Erriquez CV Nicola Erriquez Page 7 of 7