CV
Nicola Byrne
Professional Summary
Highly motivated Administrative and Customer Operations Professional with over 20 years of
experience in high-volume, fast-paced environments. Proven track record in public sector
administration, resource scheduling, and retail management. Possess exceptional communication skills
with the ability to manage complex caseloads, resolve conflict, and work autonomously. Recently
expanded expertise into the Generative AI sector as a Data Specialist, demonstrating adaptability and a
commitment to continuous learning.
Core Competencies
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Operational Administration: Data Entry, Regulatory Compliance, Record Keeping, Scheduling.
Customer Excellence: Conflict Resolution, Multi-channel Support (Webchat, Phone, F2F),
Stakeholder Management.
Technical Proficiency: AI Data Annotation, Microsoft Office Suite, CRM Systems, Inventory
Management.
Professional Experience
Freelance | Remote
AI Data Specialist & Virtual Assistant | October [2025] – Present
Contracted via Outlier
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Data Annotation & AI Training: Perform high-quality data labelling, tagging, and video
translation to train Generative AI models (including experience with platforms such as Aether).
Quality Assurance: Evaluate model responses for accuracy, safety, and coherence, ensuring
data integrity for large language model (LLM) development.
Virtual Administration: Provide remote administrative support, including accurate data entry
and customer service correspondence.
HMRC (HM Revenue & Customs) | [Liverpool]
Administrative Officer | January 2021 – Present
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Caseload Management: Manage a complex operational caseload, conducting pre-clearance
customs checks and ensuring strict adherence to government compliance standards.
Digital Communication: Handle high-volume inquiries via webchat, email, and telephone,
providing accurate advice to the public and external organizations.
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Data Integrity: Produce and maintain accurate records within strict deadlines, ensuring data
security and operational efficiency.
Morrison Utilities | [Liverpool]
Scheduler / Planner | May 2017 – December 2020
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Resource Coordination: Managed the schedules of field engineers, dispatching emergency jobs
and ensuring efficient route planning.
Process Management: Processed GSOS (Guaranteed Standards of Performance) payments and
ensured all documentation met ISO quality standards.
Inventory Control: Monitored stock levels and coordinated orders to ensure engineers were
fully equipped for daily tasks.
Client Relations: Acted as the primary point of contact for contractors and customers, resolving
complaints and advising on service timescales.
Expd8 Ltd | [Liverpool]
Display Representative | May 2017
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Executed retail audits and implemented visual merchandising standards to maximize brand
visibility.
Coca-Cola Enterprises | [Liverpool]
Merchandiser | January 2010 – June 2016
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Account Management: Managed relationships with major high street supermarket managers,
ensuring stock availability and optimal product placement.
Brand Promotion: Executed promotional events and displays, serving as a brand ambassador
to increase sales volume.
Issue Resolution: Proactively addressed store queries and supply chain issues to maintain high
service levels.
Self-Employed | Surrey
Childcare Provider | 2004 – 2009
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Managed a private childcare business, ensuring a safe, stimulating, and compliant environment
for early childhood development.
Barclaycard | [Teeside]
Accounts Manager | August 2002 – 2004
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Financial Services: Managed customer accounts, processed payments, and clarified complex
statement details.
Dispute Resolution: Investigated unrecognized transactions and resolved escalated complaints
regarding fees and services.
Northern Electric & Gas | [Teeside]
Customer Service Representative | 2000 – 2002
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Processed payments and input meter readings with high accuracy to ensure up-to-date billing
for utility customers.
Education
GCSEs | St Wilfrid’s RC High School (1984 – 1989)
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English, Mathematics, Physics, Spanish, Geography, Home Economics (Food).
