Nicol Pernecker

CURRICULUM VITAE Personal details Name: Nicol Pernecker Date of Birth: 10 February 1985 Address: Formentera st. House K2 38612 El Medano, Tenerife Contact number: - or - Email: - Languages: English, German Driver’s licence: Yes, Code 08 Education Since September 2019 Transformative Life Coaching, South Africa August 2019 Holistic Yoga and Sound Teacher Training, Thailand Integrative Sound Therapy, Thailand September 2016 – December 2016 Naturopathic Nutrition at College of Naturopathic Medicine, London March 2011 – February 2012 Durban Business College, South Africa September 2009 – April 2010 Event Management and Marketing College, Austria September 2002 – February 2003 Higher College of Business Administration, Austria September 1999 – June 2002 Commercial School with a focus on Business, Health and Social studies, Austria Work experience Since November 2020 Can Do Company Support, Tenerife Virtual Secretary • Taking professional business calls • Forwarding relevant information via app, E-Mail or SMS to the customer • Taking orders and coordinate appointments October 2020 – November 2020 Vienna Communications, Austria • Assisting clients in social benefit matters Since October 2019 Freelance work • Private yoga lessons • Lead workshops and guided meditations July 2017 – July 2020 Digital Outsource Services, South Africa Customer and VIP Customer Support • General product queries and troubleshooting via phone, e-mail and chats • Customer relationship building and cross selling of products and services • Organisation and Support for a smooth shift operation within the teams as well as support for new employees November 2015 – April 2017 Cult Furniture, United Kingdom Marketing Business Development Assistant • Finding new opportunities to improve revenue • Relationship building with trade customers • Communicating with magazines, PR companies and bloggers • Optimising the German website and translation Customer Service Sales Specialist • First point of contact for German and British customers, dealing with enquiries via telephone, email and live chat • Managing the German inbox and monitoring response times • Dealing with customers in the showroom April 2015 – October 2015 Malik PIMS, Management Consulting, United Kingdom Personal Assistant • PA duties including diary management, travel booking, preparing presentations and ordering office supplies • Office Manager duties such as liaising with building managers regarding facilities and any maintenance problems April 2014 Over The Wall UK Children's Charity, Scotland • Playful play and entertainment for siblings of seriously ill children June 2013 – April 2015 Marketforce Business Media, United Kingdom German Speaking Research Executive • Researching and identifying decision makers, generating leads • Assisting at conferences, networking and maintaining existing client relationships November 2012 – May 2013 Barclays, United Kingdom HR Performance Management Administrator (Temp) • Inbox management and administrative support • Supporting managers and staff with Annual Performance Reviews July 2012 – September 2012 Train consulting, Austria Team Assistant (Temp) • Providing administrative support to Management and Consultants March 2011 – March 2012 Further Education Durban Business College, South Africa • Business Administration and Events • Executive Assistant and Secretarial February 2008 – February 2011 Mentor Training Institute, Austria Administrative Secretary and Team Assistant • Administrative Support to Project Managers and Team • Processing payments and bookkeeping • Welcoming and looking after visitors April 2007 – December 2007 Erste Bank Customer Service Centre, Austria Assistant Team Leader (following promotion from CCC) • Supporting two Supervisors in a team of 15 • Assisting with outgoing calls • New Starter Trainings and Inductions • HR duties, including employee absence and sickness April 2006 – August 2007 CCC Competent Call Centre, Austria Customer Service Advisor • Appointment setting May 2005 – February 2006 Village Cinemas, Austria Customer Care Member • Responsible for ticket and beverage sales November 2003 – November 2004 ASFINAG, Austria Data Administrative Assistant • Monitoring and classification of vehicles References: Available on request