Nico Reginald Burdeos Cajucom

Bldg 7, Arezzo Place, Pinagbuhatan, Pasig City, Manila - |-- NICO REGINALD B. CAJUCOM PROFESSIONAL SUMMARY SKILLS & ABILITIES I am a growth-driven and detail-oriented person adept at data reporting, quality analysis, and command of the English language. COMMUNICATION I developed considerable command of the English language mainly by working as an international customer service representative for seven years straight. LEADERSHIP I have been trained to be equipped as a team leader and applied my learnings when I managed a team of seasonal employees. OFFICE TOOLS I am adept at office tools such as spreadsheets as I used them to tally raw data and generate reports that are particularly utilized to track the scores of our team, and its individual agents based on the metrics given by the clients. CRITICAL THINKING I honed my critical thinking skills mostly during the time when I was acting as a quality analyst and subject matter expert. EXPERIENCE CONVERGYS-CONCENTRIX PHILIPPINES APRIL 2016 - JUNE 2022 I worked as a customer service representative for a financial software-related client, then worked as a benefits administrator for a healthcare and benefits managing client. Throughout the years, I had an opportunity to act as a subject matter expert, quality analyst, and team leader. TATA CONSULTANCY SERVICES JUNE 2022 – JANUARY 2023 I acted as a senior business sales analyst in a utility campaign for one of the top energy suppliers in the U.K where I further broadened my customer service knowledge by incorporating sales, retention, and complaint handling aptitudes into my skillset. EXL PHILIPPINES JANUARY 2023 – JUNE 2024 I acted as an insurance premium auditor for multiple insurance carriers in the U.S., where I directly worked with insurance companies and their insured businesses to validate the insurance premiums. EDUCATION NUEVA ECIJA UNIVERSITY OF SCIENCE AND TECHNOLOGY Bachelor of Science in Information Technology PERSONAL INFORMATION -Birthday:- -Nationality: Filipino -Sex: Male -Civil Status: Single