Nico Raz

Contact Details Name: Address: Mobile: Email Address: Qualifications: Nico G. Raz 216 Sentosa Bldg, Mayfield Park Residences Imelda Ave., Ortigas Extension, Pasig City Metro Manila, Philippines--More than 10yrs in the Financial Institutions and Outsourced Call Center Operations. Operates as the lead point of contact for any and all matters specific to all Strategic accounts and Client Management. Career Objectives Summary: To secure any position in a high growth company with considerable advancement opportunities. Ideally in any field or classification of business development capacity with an emphasis on strategic planning. Employment History CSRI CONTACT SERVICES Start Date: Jan 15, 2018 to present Position/Title: Product and Sales Manager Responsibilities: Responsible for New Sales and Managing Existing Clients. CENTURY 21 NORTHWEST REALTY Start Date: Aug 5, 2017 to Dec 20, 2018 Position/Title: International Sales Agent Responsibilities: Lead Generation/Prospecting Real Estate clients and live transfer it to an Agent in the United States – Seattle Market. GO NUTRIENTS PHILIPPINES Start Date: Jan 15, 2017 to present Position/Title: Product Manager and Business Development Manager Consultant Ensures that client issues are dealt with in an efficient manner, informing Senior Management Responsibilities: within Operations and Business Development of any problems that may arise. Provide every customer with an innovative product, competitive pricing and overall solutions. -Responsible to be the top one stop shop manufacturer for food supplements, coffee mix and powdered juices. Maintains good client service and management. MICRO TARA INFINITY BPO SOLUTIONS Start Date: July 1, 2016 to Jan 5, 2017 Position/Title: Sales and Account Manager Responsibilities: Maintain and develop a strong, proactive, consultative, working relationship with the client as well as being the day to day contact for the client. - Responsible for all client communications, conflict resolution and compliance on client deliverables. - Reviews all major deliverables to ensure quality standards and client expectations are communicated and achieved. - Ensures that client issues are dealt with in an efficient manner, informing Senior Management within Operations and Business Development of any problems that may arise. - Owns the contract renewal process. - Primary responsibility is to understand and ensure client satisfaction on existing program metrics with a secondary responsibility of growing the client's business. - Plan and carry out innovation initiatives to improve the client's business. These enhancements can be strategic, and/or tactical. - Maintain and develop on-going reporting, including Monthly and Quarterly Business Reviews. Monitor and report on activities and provide relevant management information to senior management. - Liaise and attend meetings with other company functions necessary to perform duties. - Be fully knowledgeable in the call center industry to add value and understand additional solutions that may make sense to the client - Working closely with Operations, Quality, training and all stakeholders to implement projects Preparation of invoices. BROWN AND THOMPSON / MAXTEL SOLUTIONS Start Date: May 3, 2015 to June 30, 2016 Position/Title: Business Development/Operations Manager Responsibilities: In charge of servicing internal clients on their pre and post selling activities, logistics , reportorial requirements, and managing of various account acquisition and requirements of sales and operations TELEDEVELOPMENT SERVCES, INC Start Date: July 20, 2014 to April 2015 Position/Title: Sales and Operations Support Officer Responsibilities: Qualify leads for all Public Training Courses. Initiate communication with the client both public or corporate accounts. Update sales pipeline. Database management. Provide assistance during public training. Submits sales report and leads conversion to COO. INFINITY OUTSOURCING Start Date: July 20, 2013 to present Position/Title: US Sales Account US Directory Account (B2B Account) Responsibilities: Doing International Sales outbound calls for business to business client. We specializes online advertising/listing for all states of US (Credit Card Pulling). PACIFIC HUB Start Date: End Date: DEC 12, 2011 July 16, 2013 Position/Title: Responsibilities/: Achievements POC - Energy Australia Account / Subject Matter Expert / Supervisor apprentice Sales - Agent Energy Australia Account (B2C Account) Sales Agent – Social Advertising Alliance (US B2B account) Sales Agent – Virtel Lead Gen Account Sales Associate/Verifier (Closer) – Directo (Smart Phone lines) Outbound Sales (Real Local Pages, Online Hello Pages, Local Contact Services, Easy Online Hello Pages) Handled outbound calls for business to business client. We specializes online advertising for main US and Canada (Credit Card Pulling). BAYAN TELECOMMUNICATION INC Start Date: FEBUARY 2011 End Date: DECEMBER 22, 2011 Position/Title: Customer Service Representative Billing Specialist/Subject Matter Expert Responsibilities/: Achievements Handled outbound calls, facilitates effective and hassle-free transfer of data. A telephone call used to collect and provide information relevant to a line of work is not only cost- effective but also saves a great deal of time. The end result is a boost in productivity and increased profits. Making reminder calls to set off well-timed liability repayment, discussing and reporting on account payment terms. Report on guaranteed payments, out of reach debtors, refusal to pay, etc. Identify debtors' concerns or issues immediately, and obtain and report debtor’s new contact information. SOUTHERN MINDANAO ENTERPRISE Start Date: OCTOBER 2009 End Date: OCTOBER 2010 Position/Title: MODERN TRADE ACCOUNT SPECIALIST/ KEYACCOUNT BOOKING SALESMAN Responsibilities/: Achievements Handled more on key account supermarkets for UNILEVER products for both foods and non-food products. Also responsible for critical negotiation for implementing such activities for the supermarkets and promotion. SUL CORPORATION Start Date: MARCH 09, 2009 End Date: SEPTEMBER 30, 2009 Position/Title: SALES SPECIALIST Responsibilities/: Achievements Field work which handled more on retailer outlets and wholesalers. My task is to assist the Salesman. I am in charge of the stocks inventory and my responsibility is to assist the Salesman in selling and promoting our products. The company am working right now is the exclusive distributor of a top tobacco industries the PHILIP MORRIS. I also do merchandizing, our focus is penetration, conversion, and the best services for clients. SAN MIGUEL BREWERY INC Start Date: Sept 2007 End Date: Sept 2008 Position/Title: Account Specialist/Salesman Responsibilities/ Achievements: Handled on-premises outlet, retailer and resort. As account specialist of beer division, my responsibility is pre-selling that handles collection and booking of the area assigned to me. I also do merchandizing, organizing specific activities or events for my clients. As account specialist, our focus is penetration, conversion, and the best services for clients. RICO GEN AND ALPHA INSURANCE Start Date: May 2006 End Date: Sept 2007 Position/Title: Insurance Manager Responsibilities/ Achievements: Responsible for supervising operations. Manages adjusters, investigators, and appraisers. Insures claims are processed in a timely manner and resolves issues that arise during process. Assist in claims management. Achieve target budgets. Minimize risk of financial loss. ACCENTURE PHILIPPINES Start Date: Sept 2003 End Date: May 2006 Position/Title: Data Analyst (Claims and Membership)/ Subject Matter Expert/ Management Team Responsibilities/ Achievements: As a Data Analyst for Membership transaction for more than 8 months, I develop data collection instruments; develops and utilizes instruments and methods for the evaluation and quality control of research or operational data. Collects, analyzes, interprets, and summarizes data in preparation for generation of statistical and analytical reports. Maintains computerized collection and tracking of relevant data. Utilizes specified statistical software to analyze and interpret research data, as appropriate to the individual position. Maintains appropriate records of research methods and results. As a Data Analyst for Claims transaction, I collect, evaluate, and prepares research and/or other complex statistical data for a specific unit of the institution. Prepares statistical and narrative reports and recommendations, and participates in the analysis and interpretation of data as appropriate. Develops, maintains, and ensures quality control of databases and may assist in development and implementation of measurement systems. Upon transferring with this project, I was hire to be one of their team leaders and facilitate training for start-up of a new project. I was the training assistant for more than 25 new recruits for the project. I provide a variety of professional, fiscal, administrative, and/or clerical services to department. I lead, guide, and train staff, and volunteers performing related work. Education/Qualifications Institution: Ateneo de Zamboanga University City/Country: Zamboanga City, Philippines Qualifications: Bachelor of Arts in Interdiscplinary Studies Completed: 2002 Institution: City/Country: Completed: Skill Summary Don Pablo Lorenzo Memorial High School Sta. Maria, Zamboanga City. Philippines 1997 Non Technical Skills: Team building; negotiation; change management and strong analytical skills. Excellent organizer with solid planning and problem-solving skills; Self-starter who can work independently and handle multiple priorities and deadlines: Quick learner who can rapidly master all aspects of job with limited training. Good analytical skills and interpersonal relationship; Good command of written and spoken English; Interact with customers and outside contractors to schedule work as well as to understand and resolve problems. Assign work to field personnel Track the progress and job costs of multiple projects taking place in an area. Conduct company meetings to inform staff about issues such as new employee benefits. Computer Skills: Knowledge in Keyboard Express, Excel Automation, and Macros. Microsoft Word, Microsoft Excel, Problem Solving Abilities, Client Management Skills, Lotus, can operate Fax, Phone, Photocopier machine, and Projector. Knowledge in computer troubleshooting. ICMS (Integrated Customer Management System). Interests basketball, films and table tennis Other Information I have a young family and therefore willing to work hard to support the needs of my family.