Nico Josh Marryx Flaviano

FLAVIANO, NICO JOSH MARRYX S. Skilled BPO professional with 4+ years worth of experience across Customer Service and Corporate Technical Support roles. Effective communicator adept at multi-tasking and CONTACT- Almanza, Las Piñas City SKILLS Data Entry Graphic Design Computer Literacy excellent time management skills. RELEVANT EXPERIENCE Corporate Service Desk/Escalation Level 1 Support (Express Scripts Corp. Service Desk) EGS Customer Services (August 2011 – April 2014) Tier 1 IT Helpdesk Inbound voice support Handles the corporate services responsibilities and service requests for the employees/clients Events Planning Responsible in escalating, documenting and Events Organizing reporting crucial incidents to the IT management Strong Communication of the client necessary to ensure that immediate action on pending issues are escalated. Minimal Photo Editing Provides technical updates and reliability options Social Media Management to end-users to improve systems' over-all performance. REFERENCE Anne Castro Documents and addresses hardware, software and network incidents with workaround resolutions for employees working onsite, offsite or working from Consultant home. anncastro@blockbuilderprop Handles service desk request for network erties.com accounts, applications and system database log in. SOFTWARE PROFICIENCY Microsoft Office Microsoft Excel MS Visual Basic Helpdesk Analyst AMEC Services Ltd. (May 2014 – August 20, 2015) Tier 1 IT Helpdesk Inbound voice support Handles the corporate services responsibilities Studio 6.0 and service requests for the employees/clients Adobe Photoshop Responsible in escalating, documenting and Active Directory reporting crucial incidents to the IT Teradata v6.2 management of the client necessary to ensure that immediate action on pending issues are Mainframe Rumba escalated. 2000 v6 Provides technical updates and reliability eRxhome CE 2000 options to end-users to improve systems' overall performance. Documents and addresses hardware, software JDEdwards and network incidents with workaround RSA Authentication resolutions for employees working onsite, offsite Manager 6.1.1 ONLINE TOOLS PROFICIENCY Gmail Gdrive Trello Canva Zoom Skype Clockify Dropbox or working from home. Handles service desk request for network accounts, applications and system database log in. EDUCATION BACKGROUND San Beda College Alabang 2009 - 2011 Bachelor of Science in Business Administration Major in Marketing (Undergraduate)