Nico D. Moscardon

Nico Moscardon - Junior Assistant Manager 2 Independent, Analytical, Dynamic, Critical Thinker, Flexible, Competitive and Self-Motivated Professional Brgy. Pamuringao Garrido, Cabatuan, Iloilo, Iloilo City, Philippines WORK EXPERIENCE SKILLS Registration Officer BDO Unibank Inc. 10/2016 - Present, Technical Support ILOILO CITY, PHILIPPINES Problem Solving Financial Management Sales Officer Achievements/Tasks Perform duties in accordance with applicable policies and regulatory guidelines. Excellent in Customer Service Proved successful working with tight deadlines and fast-paced atmosphere. Video Editing Computer Literate Developed and maintained courteous and effective working relationships. Customer Solutions Officer Citigroup Business Process Solutions Pet. Ltd. 08/2013 - 10/2015, Ayala, Makati, Philippines Achievements/Tasks Offered friendly and efficient service to customers, handled challenging situations with ease. Worked flexible hours; night, weekend and holiday shifts. Conducted in-depth product and issue resolution research to address customer concern. Used coordination and planning skills to achieve results according to schedule. VOLUNTEER EXPERIENCE Volunteer Reporter DYOK - Aksyon Radyo Iloilo 01/2008, ILOILO CITY, Philippines Tasks/Achievements 2008 Iloilo Dinagyang Festival special coverage. Volunteer Reporter DYOK - Aksiyon Radyo Iloilo 10/2010, ILOILO CITY, Philippines Tasks/Achievements Customer Service Represe Transom Worldwide Philippines, Inc. 03/2012 - 06/2013, 2010 Brgy. & SK election coverage. ILOILO CITY, PHILIPPINES Achievements/Tasks Answered constant flow of customer calls with minimal wait time. Resolved escalated issues by serving as as subject matter expert/ back-up trainer on wide-ranging issues. Translated complex technical issues in to digestible language for non-technical users. Tier 2 Customer Service Representative Tele Tech Customer Care Management Philippines, Inc. 04/2012 - 03/2012, HONOR AWARDS Special Service Award (03/2009) West Visayas State University - College of Mass Communications Award was given to the chosen students who assisted the department during the level 3 accreditation by the Accrediting Agency of Chartered Colleges and Universities in the Philippines, Inc. (AACCUP). LANGUAGES ILOILO CITY, Philippines Achievements/Tasks Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. English Filipino Full Professional Proficiency Native or Bilingual Proficiency Hiligaynon Native or Bilingual Proficiency Used ticketing systems to manage and process support actions and requests. Collaborated with supervisors to escalate and address customer inquiries or technical issues. INTERESTS Movies Travelling EDUCATION Bachelor In Broadcasting West Visayas State University 06/2006 - 04/2010, Iloilo City Reading Books Culture Listening to Music