Nickoly Stewart

NICKOLY STEWART 17 Gresham Road, Kingston 5| Cell:-| Email:- HIGHLIGHTS Results-oriented•Independent worker Excellent communication skills•Creative Dedicated team player•Strong critical thinking skills EXPERIENCE 08/2018- 03/2020 Group Benefits Assistant/Personnel Clerk Baking Enterprises (1988) Limited – Kingston Scheduled and processed candidates for interview Assisted with the processing of group health and life benefits Processed and dispatched staff ID cards Assisted with processing and dispatching uniforms Printed, filed and scanned documents for senior staff Provided occasional relief for the switchboard and issued cheques to suppliers 05/2017 to 02/2018Customer Care Agent Advantage Communications Inc. - Flow Horizon Cable account - Kingston Answered phone calls from customers Resolved customer complaints Provided technical support Offered troubleshooting assistance 2016 to 2017Customer Care Agent Conduent Call Centre (formerly Xerox) - Humana account - Kingston Resolved customer complaints via phone Quoted medical and prescription benefits Made outbound calls to follow up with customers Offered troubleshooting assistance 2015 to 2016Cashier/Server Value Manufacturing - Kingston Recorded and checked off cash Prepared invoices Answered phone calls Printed and filed documents EDUCATION 2014 - 2015NVQJ level III Administrative Assistant Certificate (Diploma)HEART Eastern TVET Institute Stony Hill Campus -Caribbean Secondary Educational Certificates Denbigh High May Pen Clarendon Upper Second-Class Honours Information Technology (II) Principles of Business (II) Office Administration (II) Human & Social Biology (II) English Language (III) Mathematics (pending)