Nicko Napucao Mercado

MERCADO, NICKO N. Social Media Manager | E-commerce Support Staff Sitio Ibaba Cabay Tiaong Quezon |-|- SUMMARY Results-driven Social Media Manager / E-commerce Support Staff with hands-on experience supporting ecommerce and retail businesses through social media management, customer engagement, and digital operations. Proven ability to handle customer inquiries, manage Facebook pages, assist with online sales tools, and create engaging content. Adept at working under pressure, meeting deadlines, and leveraging AI tools to improve efficiency and output. PROFESSIONAL EXPERIENCE TikTok Shop Virtual Assistant / Content Creator (Part-Time) Leggings Spot Online Shop | Remote | 2025 • Created short-form product videos using CapCut and Canva, supporting daily content posting and promotional campaigns. • Assisted in managing TikTok Seller Center, including product listings, order monitoring, and coordination for fulfillment. • Supported live selling sessions, helping with product setup, pinning items, and monitoring viewer comments and inquiries. • Produced content ideas and captions using AI-powered tools, improving consistency and turnaround time for uploads. E-commerce Support Staff (Part-Time) Mhem Green Online Shop | Tiaong, Quezon | 2022 – 2024 • • • • • Managed daily customer inquiries and business operations through Meta Business Suite, supporting efficient daily operations and customer satisfaction. Supported online sales operations using Pancake V2, efficiently organizing chats, orders, and customer data. Assisted in processing deliveries and tracking shipments via Flash and J&T Dashboard, Created promotional graphics and short-form videos using Canva and CapCut, contributing to increased post engagement. Helped maintain organized product listings and assisted in basic sales reporting. Customer Service & Marketing Staff (Part-Time) Pro Sneakers – Candelaria Branch | Candelaria, Quezon | 2023 • Managed and updated the company’s Facebook Page, responding to customer messages and inquiries professionally. • Assisted in executing online marketing efforts and promotions to support store sales. • Utilized Zobaze Web Office to support inventory and basic sales tracking. • Delivered consistent customer service in a fast-paced retail environment, handling multiple customers simultaneously. EDUCATION BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY | MAJOR IN SOFTWARE DEVELOPMENT Pamantasan ng Lungsod ng San Pablo | San Pablo City, Laguna | 2022-Present TECHNICAL SKILLS • • • • • • • • Social Media Management (Facebook Pages, Tiktok Accounts) E-commerce Operations (Pancake V2, Logistics Dashboard, Meta Business Suite, TikTok Seller Center) Content Creation (Canva, CapCut) AI-Assisted Productivity & Prompting Basic HTML, CSS, JavaScript (entry-level) Basic computer troubleshooting Microsoft Office and Communication Tools (Slack, Discord) Online tools and dashboards