Nick Trucano

Nick Trucano PROFESSIONAL PROFILE Dynamic, results driven and high performing management professional with strong background in delivering results and transformation programs across multiple industries. Recognised for setting the standard and being able to challenge the status quo to find the best solution to remove roadblocks and solve problems. By taking an open and adaptable approach to leadership, I am able to build trusting relationship to gather quality information to make informed decisions. A proactive leader skilled in transforming teams, delivering sustainable results, forging productive relationships and coordinating overall strategy that is looking to apply extensive experience, skills and knowledge to drive organisational growth and development. EDUCATION & QUALIFICATIONS Business Analytics and Visualisation | RMIT Online– Remote | 2021 – (April) 2021 The course is designed to enhance the practical skills of data driven decision making and communicate this with Microsoft Excel and Tableau Business Analytics with SQL and Python | RMIT Online– Remote | 2021 – (May) 2021 Develop skills in SQL and Python to deliver powerful analysis in any industry or organisation Master of Business Administration (Executive) | Australian Graduate School of Management (AGSM) – Sydney, NSW | 2014 – 2018 Core units included: Economics, Accounting, Marketing Management, Corporate Finance, Managing People & Organisations, International Business, Strategic Leadership, Transformation, Growth and Innovation Bachelor of Commerce (BCom) | Deakin University, Burwood, Vic | 2007 – 2010 Majors: Finance and Marketing Certified Change Management Practitioner | PROSCI Change Management Certification Program | 2020 – Present PROFESSIONAL MEMBERSHIPS Full Member | Change Management Institute PROFESSIONAL SKILLS Change Management Project/Program Management Business Analysis Process Improvement Actionable Insights Supporting Strategic Objectives Documentation Development Defining Processes and Procedures Measuring Workflow Efficiencies Tracking Metrics Portfolio Management Budgeting Change Management Methodology Providing Guidance to Leadership Supporting Team Building Improving Operations & Processes Continuous Process Improvement Lean Methodology CORE COMPETENCIES Strategic thinker – a visionary who is able to identify and build on existing core competencies to produce growth without sacrificing established brand equity. Advanced communication – A proven track record of being able to tailor communication style depending on audience to ensure that messages are clear and concise. Expert coach – encourages, develops and supports the ability of staff and colleagues to understand the business objective and goals along with assistance in solving issues as they arise. This is achieved by taking a consultative approach to relationships and prepared to support others to achieve business outcomes. Project management – When tasked with implementing something new into the team environment, I have always broken down the implementation process into smaller achievable goals. It is with this approach that makes change for staff more acceptable and provides the ability to celebrate wins along the journey. This approach always keeps a focus on business objectives and longer-term goals. Results orientation – able to focus on the desired result, sets challenging goals, focuses effort on the goals and meets or exceeds them. Critical thinking and problem solving – ability to think critically, identify problems and pair problems with solutions. Time management – handles projects that are time sensitive effectively and performs projects in a timely manner. Fosters collaboration and teamwork – resolves conflicts and discord, helps employees work together collaboratively and fosters better unity among staff. Highly proficient across a range of operating systems and software platforms, including the ability to quickly adapt and train on various platforms. EMPLOYMENT HISTORY BUSINESS CONSULTANT | Contract to Customer Care Consulting – Vic // 2020 – Current Assisted in the development of Business Plan to identify target markets, services and go-to-market strategies Conducted market and competitor Analysis to ensure viability and understand brand positioning SWOT Analysis- Determine the picture of the business Development of Brand and Pricing strategies to leverage strengths of the business Guidance on Business Development activities by identifying target markets and to ensure success Review and provide financial guidance to ensure business remained viable throughout the growth phase REGIONAL MANAGER – EASTERN VIC & TAS | Schneider Electric – Notting Hill, Vic // 2018 – 2020 Led a team of 8 Area Representatives Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs Responsible for developing and overseeing local marketing campaigns across the region Represented company at trade association meetings to promote products, prepared and approved budget expenditures Monitored customer preferences to determine focus of sales efforts; resolved customer complaints regarding sales and service Key Achievements: Run focus groups with customers to collate customer feedback to generate insights on products and services to analyse and provide recommendations to the business Analyse data from CRM and Tableau to drive sales plans within each sales territory to maximise efficiency, productivity and revenue which led to growth of 15% in first 12 months. Conduct local marketing campaigns based on data driven insights of each local territory to increase attendance to promote products and services which grew attendance of new members to events by 8% over 2 years. Led the pricing transformation implementation initiative across Vic/Tas which involved developing and executing a communication strategy which led to 20% increase in Area Representatives call rate in 12 months. REGIONAL LEADER – VIC/TAS/SA | Coventry Group – Thomastown, Vic // 2017 - 2018 Led a team of 15, inclusive of BDM’s, Branch Managers and Senior Branch Managers Full P&L responsibility which required management of sales, efficiency and profitability across the region Coordinated advertising and sales promotion programs for region Key Achievements: Analyse and assess P&L and customer data to identify consistent customer traits to generate target customer groups to drive buying decisions in each individual branch to ensure appropriate stock is on the shelf which improved sales by 10% over 6 months Using data collection, customer observations and discussions with branch staff lead to a branch redevelopment design that improved efficiency of resources and reduced customer wait times that led to a national roll out Gathered market research and data to provide a business case for new locations within the region Led a cultural change throughout the region using stakeholder management, change leaders, training and positive reinforcement of behaviours which lead to improved staff morale and cohesion REGIONAL MANAGER – MELBOURNE | Coventry Group – Thomastown, Vic // 2014 - 2017 Led a team of 11 including Branch Managers, Sales Representatives and BDM’s Planned sales and service programs to promote new markets, improve competitive position and provide fast, efficient customer service Key Achievements: Key leader in executing an organisational restructure in which was responsible for minimising disruption of the business operation with reduced resources which reduced costs by 10% across the region Market analysis completed to identify key customers for each location to improve service standards which stabilised sales and capitalise on restructure program Identified need to acquire more data to drive decision making so introduced a CRM to all external staff within the region to gain insights on effectiveness of staff and drove call rate up by 15% AREA MANAGER – SOUTH EAST VIC | Austral Bricks – Wollert Vic // 2012 - 2014 Led a team of 9 including Sales Representatives and Store Manager Coordinated sales and promotional activities of sales manager and representatives Analysed marketing potential of new and existing store locations and recommended additional sites and deletion of existing area stores Key Achievements: Gathered and analysed data of customer spend to draw conclusion and implement tiered pricing structure that improved profitability by 5% in first 12 months Responsibility for leading a cultural change amongst sales team from volume to profit based strategy which required leading from example, communication with internal and external stakeholders and reinforcement of desired behaviours Managed channel conflict between direct reports and resellers through open communication which improved the region sales by 15% SALES REPRESENTATIVE/TEAM LEADER | Austral Bricks – Ballarat, Vic // 2012 – 2012 Led a team of 2 staff Performed administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports Consulted with clients after sales and contracted signings to resolve problems and to provide ongoing support. Estimated and quoted prices, credit and contract terms and delivery dates; answered customers' questions about products, prices, availability, product uses, and credit terms Key Achievements: Worked in the green field development of residential builder market in Ballarat through direct sales channel while managing local reseller channel Conducted market analysis on local area to develop target markets and customers to achieve growth BUSINESS GRADUATE | Austral Bricks – Wollert, Vic // 2010 – 2012 Various roles across the business including Sales, Marketing and Operations. VOLUNTEER Volunteer | Beyond Blue / 2021 Registered volunteer with Beyond Blue assisting with various events in different capacities to assist with the awareness of mental health in Australia References Available upon request