Nick Seagers

Contact Melrose, MA- (Mobile)- www.linkedin.com/in/nickseagers (LinkedIn) www.myhatllc.com (Company) nickseagers.com (Personal) Top Skills Nick Seagers Director of Operations at Stran Promotional Solutions Boston, Massachusetts Summary I have over a dozen years of experience as a professional problem solver in eCommerce, brand management, fulfillment, marketing, and promotional products. Management Customer Service I geek out on eCommerce, web design, brand strategy, and fonts. Email Marketing Publications Rubes, Rakes, Rogues & Roustabouts Experienced in licensing, on-site retail experiences, packaging, project management, systems implementation, client integration, troubleshooting, and launch strategy. If you'd like to talk about ways we can work together, contact me at- Experience Strän Promotional Solutions Director of Operations January 2016 - Present Review existing programs (platforms, fulfillment, etc) in an effort to improve client offering and customer engagement. Identify effective KPIs and implement internal and external reporting process per program. Working with sales and senior management team on major account proposals, RFP’s and existing client business opportunities Identify and implement best practices to enhance internal communication and work flow. Project management duties including ecommerce, website enhancement, enrichment, and fulfillment best practices. Page 1 of 3 Document existing platforms, policies and relationships to plan for future business opportunities. Cavallino Group Operations Manager February 2015 - January 2016 (1 year) Needham, MA Operations management including vendor sourcing, stock planning, SOP generation, ecommerce development, software analysis, and fulfillment planning. Acted as recruiter, and human resources contact for new hire onboarding and employee management. Developer of manual consolidating policies, procedures and best practices for operational aspects such as accounting, office management, sourcing, travel, licensing approval, ecommerce, events, fulfillment, and inventory management. Collaborated with team on apparel and headwear line development, client management, pre and post mortem analysis as part of event planning. SwervePoint 6 years 6 months Operations Director March 2011 - February 2015 (4 years) Danvers, MA Managed the eCommerce and fulfillment operations for SwervePoint's enterprise and Fortune 500 clients. Oversaw purchasing, customer service, accounting aspects, customer onboarding, email marketing, customer engagement, reporting (internal & client-facing), analytics, systems integration and hardware/software sourcing. As a member of the management team, I focused on employee development and mentoring. As the leader of one of the top revenue-generating teams at SwervePoint I made sure a consistent stream of sales are incoming avoid the peaks and valleys of the normal B2B sales cycle. Accomplishments: Page 2 of 3 - I supervised the layout, construction, hiring and launch for the in-house fulfillment warehouse, including equipment sourcing and contractor scheduling. - Implemented integration between multiple eCommerce platforms (Magento, Shopify, industry software) and punchout procurement systems such as Ariba, SAP and Oracle. - Planner for multiple on-site client events and conferences, specifically for promotional materials being provided to the conference organizers as well as offering on-site sales assistance of promotional products in a pop-up shop format. - Regularly oversaw fulfillment transition between vendors and warehouses, from planning to final logistics implementation. Inventory and Purchasing Specialist September 2008 - March 2011 (2 years 7 months) Danvers, MA Primarily responsible for analyzing and purchasing onsite and offsite inventory. Managed all eCommerce sites (40+) including copywriting, HTML editing, customer service, procedure creation, inventory analysis and purchasing. Accomplishments ● Established eCommerce and inventory procedures that gave SwervePoint a firm base on which to expand business. ● Created and edited a working manual of all procedures for Programs team. ● Managed inventory analysis and purchasing to reduce overhead liability while meeting all inventory and fulfillment needs. Education University of Southern Maine English · (1998 - 2002) Page 3 of 3