NICK PAULO SALAZAR

NICK PAULO A. SALAZAR CUSTOMER CARE SPECIALIST PROFESSIONAL SUMMARY Customer Service Specialist who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. CORE QUALIFICATIONS Work Experience - customer service expert - able to multitask - independent worker - extremely reliable -able to learn new products or procedures quickly -high speed internet connection and capable home computer TEAM LEADER eXPERTISE CUSTOMER CARE CHAT SPECIALIST - Billing and Payment - Website Care Assistance - Sales (Phone Promos/Services) - Technical Support (Basic Troubleshooting) US Telco Account | Sprint Postpaid Personal Accounts - handles two chats simultaneously - chats handled are from different ques/expertise - minimum of 7.5 hours log in time daily Concentrix Philippines | 2019 - Present US Telco Account | Sprint Postpaid Personal Accounts - high knowledge with the product handled - provide support to teams with minimum of twelve agents - handles escalations (billing) Convergys Philippines |- Get in Contact Education History Other Skills Mobile: --Skype Name: live:nickpaulo15 Valladolid, Carcar City, Cebu, PH UNIVERSITY OF SAN CARLOS - The ability to analyze complex technical information - Detail oriented - Excellent problem solver - Proficient with Google Docs/Sheet Bachelor of Science in Computer Engineering- ST. CATHERINE'S COLLEGE Highschool II 2005 ST. CATHERINE'S COLLEGE Grade School II 2001