NICK DE CILLO
Contact No: - / -
E-mail Address:-
OBJECTIVE
Applying
for
SOFTWARES
position
related to my knowledge
&
skills
as
Technical Sales Specialist.
SKILLS
SEO
Project Management
Architectural Planning
SAP, MS Office, MS 365, VoIP, VB.Net, C++, C#, Object Oriented C, Kotlin,
Java, Adobe Professional, Video Editing, WordPress, PHP, ASP.NET, MySQL,
C-panel, MS Server, Cisco Networking, Linux, VPN, ADUC, SNOW, TRIAGE,
MAC OS, IP/TCP, Full Stack, Weebly, E-commerce, Software Integration,
WAN/LAN, SLACK, ASANA, ZAPIER, ZOHO, HTML, CSS,FILEZILLA, Data
Management & Security, SLACK, FIREBASE, AUTOMATION ANYWHERE,
Android Studio, MAILCHIMP, PANDADOC, TRELLO, Google SUITES, FLUTTER,
Google Ads Essentials, FACEBOOK ADS, CANVA
Sales & Marketing
EXPERIENCE
Social Media
Advertising
Inbound and
Outbound Marketing
Pineapple Staffing
Website and Mobile App
Virtual Business Executive Assistant – Part time
Developer (IOS &
Android)
•
Virtual assistants help their employers with daily administrative
tasks and schedules. Instead of going into the office every day,
virtual assistants complete their responsibilities remotely at home
or in another location of their choice with internet access.
•
In charge of handling the small details to keep the company
moving so that your employer can focus on large company goals.
You may communicate with your employer on multiple channels,
such as email, video messaging, instant messaging, and phone
calls.
Google Analytics
E commerce
Software and Hardware
Integration
09/2020~ Present
Email Support
Technical Support
Qualifying Leads
Executive and
Managerial Support
EDUCATION
UNIVERSITY OF THE PEOPLE
11/2020~Present
MA in Business Administrator
AMA Computer University
06/2007~04/2013
Calamba Campus
BS Computer Engineering
Office Partners 360 PH
04/2020~ 08/2020
University Online Proctor
•
Proctors and administers standardized tests to groups and
individuals. Maintains a quiet, secure atmosphere for testing.
Maintains daily testing schedules, records, test files. Maintains
confidentiality and security of all test materials, test logs, and
other test documents.
NVD Computer Solutions
Founder/ Managing Director
12/2019 ~ 08/2020
•
Oversees design, marketing, promotion, delivery and quality of programs, products and
services.
•
Effectively manages the human resources of the organization according to authorized
personnel policies and procedures that fully conform to current laws and regulations.
•
Leading and motivating subordinates to advance employee engagement develop a high
performing managerial team
•
Analyze problematic situations and occurrences and provide solutions to ensure company
survival and growth
Fil Global Immigration Services Corporation
IT Officer – Managerial Level
08/2019 ~ 01/2020
•
Design, develop, implement and coordinate systems, policies and procedures
•
Ensure security of data, network access and backup systems
•
Act in alignment with user needs and system functionality to contribute to organizational policy
•
Identify problematic areas and implement strategic solutions in time
•
Audit systems and assess their outcomes
DC Group of Companies
Director of Information System
05/2019~07/2019
As Director, the incumbent provides company-wide direction in areas of policy and planning for
data processing and related functions (communication, office systems, interplant connectivity,
etc.)
CEVA Logistics BV Holding LLC
Global IT Administrator II
12/2018~05/2019
IT Administrator manage the upgrade and installation of new hardware and software, perform
troubleshooting to address any problems with computer systems, and assess viruses and
potential threats to a company’s network. IT Administrators might also monitor the use of email,
create and change passwords, make suggestions for improvements to computer systems,
backup data and perform data recovery if needed.
UNISYS Philippines Limited LLC
IT Support Associate II
02/2018~11/2018
Assisting Level 1 (L1's) with escalations and technical questions. They also provide technical
coaching and training as things change in the environment.
They also spend their day on the phone coordinating, diagnosing, and troubleshooting incoming
employee calls for a wide variety of clients and industries just like an L1. They are the first point
of contact for all technical support service requests. These are requests for support for technical/IT
issues involving desktop and laptop application software or network services from local personnel
or from employees using remote network access.
IQOR Philippines INC
Customer Support Specialist
10/2017~02/2018
• Customer Support Specialist responsibilities include resolving customer queries, recommending
solutions and guiding product users through features and functionalities. To be successful in
this role, you should be an excellent communicator who’s able to earn our clients’ trust. You
should also be familiar with help desk software.
VISAYA KNOWLEDGE PROCESS OUTSOURCING
Technical Support Specialist
05/2017~10/2017
Technical Support Specialist could work for software or equipment suppliers providing after-sales
support or companies that specialize in providing IT maintenance and support. Alternatively, you
may work in house, supporting the rest of the business with their ongoing IT requirements.
OPSIFY Philippines
Customer Service Specialist - Email Support
03/2017~05/2017
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or
impersonating users)
Update our internal databases with information about technical issues and useful discussions with
customers
Monitor customer complaints on social media and reach out to provide assistance
SPI CRM
Customer Service Specialist
01/2017~03/2017
Respond to customer queries in a timely and accurate way, via phone and email
Identify customer needs and help customers use specific financial features of the account
Analyze and report product malfunctions (for example, by testing different scenarios or
impersonating users)
Update our internal databases with information about technical issues and useful discussions with
customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team member
Universal Robina Corporation
Supply Chain Assistant (Logistics) - Supervisory Level
10/2016~01/2017
Performed several functions as necessary and moved products from suppliers to retailers
Determined the standards for supply chain activities of the organization and ensured compliance
with it
Responded to any materials returned by suppliers and worked over their complaints and solved
issues effectively
Inspected goods dispatched to various retailers and ensured the goods complied with the
requirements in terms of quantity, quality, specifications, etc.
TCA Consultancy
Technical Chart Analyst (FOREX)
04/2016~07/2016
Forged and maintained new relationships with financial institutions
Generated new revenue growth
Quoted rates aggressively in various currencies to win new accounts
Created trading strategies for desk using market information, financial news, and charting analysis
RIGHT TECHNICOMM INTERNATIONAL TRAINING CENTER
Software Programming Instructor
02/2016~03/2016
Extensive knowledge of numerous software applications and operating systems used by
businesses including spreadsheets office programs Excel database systems and cloud-based
systems.
Good ability to communicate technical information in layman’s terms.
iDIALU- CAYETALKERS LTD.
Homebased Customer Specialist - Rent to Own/ Lending Tree
09/2015~01/2016
Customer Support Specialist responsibilities include resolving customer queries, recommending
solutions and guiding product users through features through Outbound Sales.
GLOBAL BUSINESS CONTACTS SOLUTION PHILS.
IT Administrator
12/2014~02/2014
IT Administrators maintain a company's IT network, servers, and security systems. Example
resumes for this position showcase skills like working with the Network Administrator to manage
ticket queues and set departmental priorities and traveling to remote sites and customer locations
to resolve software and hardware issues.
PHILIPPINE LONG DISTANCE TELEPHONE COMPANY
Product Web and App Development Specialist
04/2013~11/2014
Regular exposure to business stakeholders and executive management, as well as the authority
and scope to apply your expertise to many interesting technical problems.
Candidate must have a strong understanding of UI, cross-browser compatibility, general web
functions and standards.
The position requires constant communication with colleagues.
Experience in planning and delivering software platforms used across multiple products and
organizational units.
Deep expertise and hands on experience with Web Applications and programming languages such
as HTML, CSS, JavaScript, JQuery and API's.
Deep functional knowledge or hands on design experience with Web Services (REST, SOAP, etc) is
needed to be successful in this position.
Strong grasp of security principles and how they apply to E-Commerce applications
KATA DIGITAL INC. TRANZ GLOBAL
Android Mobile Developer - Contract Project based
RURAL BANK OF MABITAC INC.
Calamba Branch
Microfinance Loan Clerk - Working Student based
VIRTELA COMMUNICATION
11/2013 ~ 02/2013
07/2008 ~ 03/2009
IMPERIUM TECHNOLOGY INC
On the Job Training
05/2011-07/2011 (300 hrs)
PRESENTATION & CONFERENCE
3-DAY ANDROID APP TECHNICAL SEMINAR DE LA SALLE UNIVERSITY
TOPIC: Introduction to Android Technology (Resource Speaker)
December 8-15-22, 2013
Lipa Batangas City Philippines
LIPA
ANDROID / IOS SOFTWARE PLATFORM SEMINAR
COLEGIO DE SAN JUAN DE LETRAN CALAMBA (Resource Speaker)
January 18, 2014
Pansol Calamba City Philippines
SEMINARS and TRAINING
Computer Solution Seminar September 2010
PC Troubleshooting and Assembling
7thInformation and Communication Technology Conference - January 2011
Open Source, Networking Security, and Security Management
ICpep Seminar during CpE Challenge and Fastest Geek 2011 - March 2011
Cisco Certification Awareness, Cloud Computing and The Second Generation Core: A Critical Milestone
Institute of Electronics Engineer of the Philippines-Calabarzon Chapter - July 2011
Technical Seminar: Basic Wirebond Process and Wireless In-Building
Solution
CCTT ASSOCIATE CERTIFIED (Fluke Networks) - June 8, 2012 - 2014
Licensed Cabling Test Technician Associate
Certificate #: FNA-AMACC CALAMBA-
AMA Computer University- Calamba Campus
Institute of Electronics Engineer of the Philippines-Calabarzon Chapter - August 2012
Technical Seminars: Telco 101 and Industrial Robotics and Biomedical Electronics
Southern Luzon State University Lucban, Quezon
ICpEP.SE Seminar during General Assembly - September 2012
Intels 3rd Generation Core and the Market Trends, MS Windows 8 and Academic Licensing 101, Touch
the Future of Learning by Acer
Think Lab MController Workshop November - 2012
Arduino Microcontroller Programming and Applications Workshop
JCI Project Management Training, JCI Achieve Training & JCI Impact Training - May 2019
JCI Effective Leadership Training - July 2019
