Nichole Denton
Las Vegas, NV 89148
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Objective To utilize my customer service skills, experience, education, and enthusiasm in
all aspects of the customer service industry. To expand, grow, and lead by
example through any job or project I obtain.
EXPERIENCE
Comoto Family of Brands, Las Vegas - Customer Support Team Lead
MAY 2021 - PRESENT
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Assisting teammates in customer facing to the best of their ability while
meeting accountabilities, goals, and metrics created by leadership.
RevZilla.com, Las Vegas - Customer Support Geek
NOVEMBER 2019 - May 2021
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Assisting customers place orders, returns, exchanges, etc.
Learning and growing in the Comoto Family of Brands.
Engaging with customers and providing great customer service in a
timely manner.
Excelling in my accountabilities and metrics as a Support Teammate.
Zappos.com, Las Vegas - Zappos Theater Retail Operations Manager
JUNE 2019 - OCTOBER 2019
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Ensuring the Zappos Theater ran smoothly from the merchandise
standpoint.
Assisting staff with day to day obligations in the venue.
Ensuring venu artist’s merchandise is accounted for and ready for their
residency.
Working side by side with the artist's vendors to collaborate
merchandise arrival/departure.
Zappos.com, Las Vegas - Zappos Theater - Team Lead
SEPTEMBER 2019 - JUNE 2019
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Communicating, delegating, training, and providing leadership to
teammates who were on the Zappost Theater Team while assisting in
customer facing to “Deliver WOW Through Service '' to the best of their
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ability while meeting accountabilities and metrics created by
leadership.
Providing great customer service for both internal and external
customers to the Zappos Theater.
Zappos.com, Las Vegas - Customer Loyalty Team Lead
NOVEMBER 2015 - JUNE 2019
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Assisting teammates in customer facing to “Deliver WOW Through
Service '' to the best of their ability while meeting accountabilities and
metrics created by leadership.
Zappos.com, Las Vegas - Customer Loyalty Team - Phones & Live Chat
Support
APRIL 2012 - OCTOBER 2015
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Assisting customers place orders, returns, exchanges, etc.
Engaging in customer service and “WOWing” each customer.
Bright Horizons Family Solutions, Las Vegas- Administrative Assistant
NOVEMBER 2010 - NOVEMBER 2011
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Enrolling families into the age appropriate program and engaging in
customer service.
Ensured the front office was secure.
EDUCATION
Lincoln Christian University, Las Vegas
JANUARY 2009 - JANUARY 2013
Shadow Ridge High School, Las Vegas - High School Diploma
JUNE 2007