Nichole Andrea Q. Saavedra

NICHOLE ANDREA Q. SAAVEDRA WEB ADVISOR EXECUTIVE SUMMARY RELEVANT EXPERIENCE I am a Web Advisor / technical support who specializes in troubleshooting web hosting related concerns and providing world class customer service. Web Advisor Concentrix Philippines | 2018 - Present Assist customers through chat regarding billing, product/service inquiries, and technical concerns. Troubleshoot website errors and system issues while providing excellent customer service. Customer service representative MY EXPERTISE Strong knowledge with cPanel and WHM Excellent troubleshooting skills and resolving different types of errors within different CMS. Providing world class customer service through chat and email. Troubleshooting web hosting and email issues. A solution based mindset and hunger for learning. HOW TO CONTACT ME Address: 042 Lucban ave, Brgy Dela Paz, Antipolo city Phone:- Email:- OTHER SKILLS/EXPERIENCE - WordPress fatal/critical errors WordPress theme and plugin Website development DNS record troubleshooting PHP troubleshooting SSL issues Content migration Database management Teleperformance Philippines | 2017 Book reservations for guests at our hotel and casino and provide information regarding any inquiries about our services. Drive sales by closing every call into a hotel reservation. Virtual Assistant Aligned Vibration Administrative tasks and website and page design through Kajabi, graphic creation SCHOOL BACKGROUND Far Eastern University Bachelor of Arts in Communication - Graduated last 2016 - Production Assistant for Tagimpan - Auditor for Metro Manila Alliance of Communication students -) - Passion for writing, photo and video editing St. Pascual Baylon Academy HOBBIES & INTERESTS - Reading books Watching movies Video editing Designing graphics WordPress development Learning and studying new skills