Nicholas Lovina Eberechi

NICHOLAS LOVINA EBERECHI Enugu, Enugu State, Nigeria-,-Virtual Assistant// Customer Support Specialist// Administration// Operations Manager PROFESSIONAL SUMMARY _________________________________________________________________ Versatile, detail-oriented and organized Operations and Customer Support Specialist with a passion of exceeding customer’s expectations. With over 8years of experience providing exceptional support and ensuring projects are completed on time and with great precision. Strive in fast- paced, physical and virtual environments, following established procedures and practices to exceed all customer expectations while making acceptable innovations where needs call. Skilled in offering exceptional administrative assistance, fast paced typing, good and effective communication. Having undergone extensive trainings as a virtual assistant and a customer support specialist, I am equipped with the knowledge of necessary tools that are vital to the success of the roles. Currently undergoing trainings to add product management to my career portfolio. SKILLS & STRENGTH _____________________________________________________________________ Communication Skill Customer Service Excellent Multitasking Time Management Team Leadership & Building Good Organizational Skill Detail Oriented Problem and Conflict Resolver Flexible and Professional Proactive Mindset Product Knowledge Research CRM Tools; Zendesk, Hubspot, Zoom, Loom, Google Meet, etc. Google Suite; Drive, Gmail, Meet, etc. Microsoft suite; Excel, Powerpoint, Word, etc. Project Management tools; Trello, ClickUp, Asana, Monday.com WORK HISTORY _________________________________________________________________ 04/2022 – till date Operations/Administrations So-Diamond (Manufacturing) Implemented new procedures to streamline operations, resulting in 15% increase in efficiency within the department and decrease in processing time. Focus on increased productivity. Oversaw a team of over 20 employees, providing leadership and guidance to ensure daily tasks were completed accurately and on time. Focus on proper time management. Managed budget and expenses for the department, consistently meeting financial targets and reducing costs by 10% annually. Cooperated with cross- functional teams to develop and implement strategic plans for company growth, resulting in a 20% increase in revenue over a two-year period. 12/2022-11/2023Dental Technology Intern University of Nigeria Teaching Hospital, Ituku-Ozalla, Enugu State Organized a team of 10 different medical professional Interns to embark on a 1week “Good Health for All” campaign at Ituku-Ozalla, Enugu State. This gave rise to the new health care center where health seminars will be taking place every month and different free tests will be conducted, this healthcare center was courtesy of the Local government chairman. Led a team of 5 Dental Professionals for an “Oral Health” campaign at Trans Ekulu, Enugu State. Free Oral examinations, consultations and free oral hygiene materials were also distributed. Conducted a lot of researches on how to improve dental laboratory practices to minimize hazards while working. 01/2020-04/2022Classroom Teacher Swiss Kids Academy (Education) Developed and implemented engaging lesson plans to promote student learning and participation in a diverse classroom setting. Utilized technology such as interactive whiteboards and educational apps to enhance student engagement and understanding of the course materials. Montored and assessed student progress throufgg reguklar quizzes, tests, and assignment to track academic growth and address areas of improvement. Teamed up with colleagues and parents to create a supportive and inclusive learning environment, fostering positive relationships with students and stakeholders. 04/2018-10/2018Front Desk (As a student) Golf La Meridian Hotel (Hospitality) Managed a high volume of incoming calls and directed them to the appropriate department or individual with accuracy and professionalism. Greeted and assisted guests in a professional and friendly manner, ensuring their needs were met promptly and efficiently. Scheduled appointments, handled reservations, and maintained an organized system for tracking guest information. Collaborated with the housekeeping and maintenance teams to ensure rooms were clean and well-maintained for incoming guests. 11/2015-11/2019(Career Break) Academic Purpose Went to College to study Dental Technology 01/2013-09/2015Assistant Accountant Praises Aluminum Roofing Company Managed accounts payable and receivable processes, ensuring accurate and timely payments and collections. Worked with cross-functional teams to streamline processes and improve efficiency in financial operations. Prepared financial reports and analyzed data to assist in decision making and budget planning. Reconciled bank statements and identified discrepancies to maintain financial integrity. 01/2009-12/2012Production/Sales Manager Nekky’s Restaurant & Bar (Hospitality and Catering) Led a team of over 13 staff members to consistently meet and exceed sales targets by implementing strategic sales initiatives and motivating team members to upsell menu items. Developed and implemented staff training program to increase product knowledge and improve customer service, resulting in 30% increase in customer satisfaction scores. Managed inventory and ordering processes to ensure optimal stock levels, reducing waste and maximizing profitability. Joined forces with the chef and kitchen staff to streamline production processes and improve food quality, resulting in a 15% increase in food sales. EDUCATION _____________________________________________________________________ 11/2019Higher National Diploma: Dental Technology Federal College of Dental Technology and Therapy 11/2008West African Senior School Certificate Our Saviour Girls’ Sec. Sch., Aba TRAINING AND CERTIFICATION _____________________________________________________ 2023Digital Witch IT Support Training CRM tools Workflow tools Project Management Tools Customer Service Skills Basic Technical Support Skills Google workspace etc. 2009Abolek Computer Training Typing Skill Microsoft Office Excel Power point Corel Draw