Nichelle Fulwani

NICHELLE FULWANI - - LinkedIn Singapore PROFILE SUMMARY Results-driven professional with experience in account management and client success within fintech and cybersecurity. Adept at managing complex client relationships, streamlining operational processes, and collaborating cross-functionally to enhance service delivery. Skilled in problem-solving, stakeholder engagement, and project execution, ensuring seamless experiences for clients and internal teams. Passionate about strategic consulting, with a keen interest in customer experience, driving process improvements, and contributing to a dynamic global environment. Seeking to leverage my strong communication, organizational, and analytical skills to be a part of the Customer Success / Sales org in any industry. SKILLS, STRENGTHS & CERTIFICATIONS Hard Skills: MS Office | Google Suite | Hubspot | Zendesk | Salesforce | Looker | LinkedIn Sales Navigator Strengths: Communication | Time management | Stakeholder management | Adaptable | Detailoriented | Problem solving Certifications: Sales & Negotiation | SQL basics | Intro to Redash | Python Basics EDUCATION S P Jain School of Global Management Bachelor of Business Administration Major: Marketing- Tri-city program in 4 years: Year 1 - Singapore campus Year 2 - Dubai campus Years 3 & 4 - Sydney campus LANGUAGES English Bahasa Indonesia Hindi PROFESSIONAL EXPERIENCE Sales & Operations Manager Travion Travel (family business, boutique travel agency) - Remote, Jakarta/Singapore Feb 2024 - Present Redesigning internal workflows to create a single source of truth, improving data accuracy, and efficiency. Implementing automation tools to streamline booking and reporting processes. Prospecting and outreaching to corporates, and converting leads into clients Account Executive - Indonesia market YesWeHack (cybersecurity, bug bounty platform) Singapore, SG May 2023 - Jan 2024 Acted as a strategic sales consultant to clients, addressing complex challenges and ensuring smooth program execution. Supported clients in navigating regulatory and compliance requirements. Identified and nurtured 35 high-potential prospects through personalized outreach, cold calling, and tailored demo presentations, achieving $100K in revenue. Account Manager Xendit (fintech, B2B payment gateway) Jakarta, ID Sep 2019 - Apr 2023 Managed 90 clients, achieved 20% quarterly revenue growth up to TPV of US$16M, and facilitated the implementation of payment solutions, showcasing strong organizational and prioritization skills. Ensured seamless payment adoption, minimized escalations by 30%, and improved customer satisfaction by 25% Worked closely with internal teams to resolve client issues, emphasizing problem-solving and collaboration. Spearheaded process improvements in customer onboarding and account management, contributing to efficiency and service excellence. Customer Service Coordinator Iglu Central (hospitality, student accommodation) Sydney, AU Nov 2018 - Feb 2019 Successfully booked students to stay at the accommodation, fostered strong relationships, and boosted occupancy rates consistently. Organized 2 events for the students within 3 months, and managed various tasks including accurate documentation and room availability updates, while proficiently handling diverse customer inquiries. Unfortunately, I had to leave due to the Australian work visa rejection.