Nice Bantoto

ANN BONNAFE P. BANTOTO Davao City Philippines 8000 | Mobile:​ ​-​ |​ Skype: nicebantoto Email:​-PROFESSIONAL SUMMARY Dedicated and focused individual who excels at prioritizing and completing multiple tasks simultaneously. Specialize in technical and administrative support, committed to delivering quality results with little supervision, keen to details, organized and professional. HIGHLIGHTS ● ● ● ● Content Management System CRM Project Management Admin/Data Entry ● ● ● ● Email Management Google Applications Social Media Scheduling Facebook Ads WORK EXPERIENCES Virtual Assistant Sep 2017 – present ReBoost Marketing​– ​Kansas, USA ● Setup landing page and TY page using ClickFunnels ● Clone landing pages/funnels using ClickFunnels ● Create lists and manage automations using ActiveCampaign ● Create Facebook Ads and Facebook posts ● Setup funnel integrations using Zapier ● Search listings to promote using Zillow ● Manage projects/tasks using Asana ● Do basic video editing (cut the start and end of a video) ● Transcribe videos ● Clean up database using Google Spreadsheet for Facebook upload ● Manage LinkedIn connections ● Create PowerPoint presentations ● Create Clients Weekly Reports ● Create survey forms using SurveyGizmo Project Manager Aug 2017 – Jan 2018 ScaledX ​– ​Sydney, Australia ● Collaborate with the business executives for incoming and ongoing projects ● Communicate with clients for any updates and/or extract necessary details to complete the project ● Delegate the projects/tasks to the team according to their role ● Communicate with the whole team for project status and any updates ● Manage project management and communication tools on a daily basis ● Provide admin and technical assistance to the team, if necessary Client Services Manager ​Dec 2016 – Aug 2017 Carve Business Management Services​ - ​Davao City, Philippines ● Spearhead Account Managers and evaluate their performance ● Provide support for Account Managers when clients request for escalation and other circumstances that require overriding of policies ● Onboard new clients and assign them to Account Managers ● Collaborate with Sales and Marketing Department to come up with new promotions ● Oversee incoming sales of the department ● Meet with company leaders to discuss department stats and areas of improvement Account Manager Jun 2016 – Dec 2016 Carve Business Management Services​ – ​Davao City, Philippines ● Delivery great customer service to clients ● Communicate directly to clients about their needs ● Aggregate instructions from clients and manage their projects ● Delegate tasks to the team for execution and make sure that deadlines are hit. ● Collaborate with the team in terms of any follow up instructions or feedback ● Quality check the team’s output based on client’s instructions before submitting to client Quality Assurance Dec 2015 – Jun 2016 Carve Business Management Services​ – ​Davao City, Philippines ● Evaluate Account Managers’ performance ● Calls – listen to Account Manager’s calls and rate them based on the checklist provided ● Emails – Evaluate Account Manager’s response time to an email and whether they were able to answer or resolve client’s concern. ● Gather Customer Satisfaction reports ● Coach Account Managers based on their performance and ratings, especially on the areas of improvement. Virtual Assistant Carve Business Management Services​ – ​Davao City, Philippines ● Delivery ad hoc output based on client’s request ● Manage client’s mailbox and Google Calendar ● Design landing page using ClickFunnels ● Manage database using Active Campaign ● Transcribe audios and videos ● Design PowerPoint Slides ● Admin Research ● Data Entry ​Aug 2014 – Dec 2015 Customer Service Representative Teleperformance Philippines​ – ​Davao City, Philippines ● Answer inbound calls for a US-based network company ● Delivery great customer service by resolving customer concerns ● Assist customers with account payments ● Thrive to hit sales goal ​Jul 2013 – Mar 2014 EDUCATIONAL BACKGROUND Bachelor of Science Major in Nursing Notre Dame of Dadiangas University General Santos City, Philippines 9500 SEMINAR/TRAINING Virtual Assistant Training Carve Business Management Services Bajada, Davao City June 21- 22, 2014 ​2006 – 2008; 2010 – 2012