NICANOR S LOPEZ
PROFILE
Throughout my career, I have developed my abilities in
customer service, process optimization, and team leadership, all
of which are crucial skills in the BPO sector. As a freelancer, I
have developed a strong ability to adapt to new environments
and workflows quickly, making me an ideal fit for a dynamic role.
I am known for my ability to handle complex projects, thanks to
my problem-solving skills and attention to detail. I am confident
that these qualities make me an excellent candidate for this
opportunity
EXPERIENCE
Business Development Officer
Ferjan Philippines Inc.
2020 - 2024
I worked Collaboratively across teams to ensure efficient
processing of work orders. I do have extensive knowledge of
productivity tools and software that are being used to offer our
clients the ability to negotiate and create needs that will benefit
the company and our clients.
Knowledgeable in Google
work space
Phone Banker
Wells Fargo EGS
2014 - 2017
As a phone banking specialist at Wells Fargo Bank, I adept at
managing debit card transactions and identifying potential fraud.
Proven track record of providing efficient and reliable customer
service. Seeking to utilize strong skills in transaction processing
and fraud detection.
Telephone Sales
TeleServices Direct
2010 - 2012
Sales Representative at Teleservice Direct, specializing in
Citi Bank’s products. Proven expertise in telephone sales,
promoting the Bank's products and services to customers.
Skilled in building rapport and effectively communicating
product benefits to drive sales.
