Nica Canceran

NICA CANCERAN GENERAL VIRTUAL ASSISTANT Cabuyao City, Laguna, Philippines--www.linkedin.com/in/nicacanceran0710 Results-driven professional with 5 years of experience in sales and customer service. Adept at handling client interactions, managing administrative tasks, and utilizing digital tools for efficiency. Known for strong communication skills, time management, and problem-solving abilities to enhance workflow productivity. CAREER OBJECTIVE Seeking a General Virtual Assistant role where I can leverage my expertise in customer service, administrative support, and sales to optimize business operations. Dedicated to delivering high-quality work, ensuring smooth client communication, and streamlining processes to improve overall efficiency. EDUCATION Bachelor of Science in Business Administration Polytechnic University of the Philippines | 2018 SKILLS Administrative & Customer Support Customer Service & Client Relations Sales & Lead Management Email & Calendar Management Data Entry & Record Keeping Time Management & Problem-Solving Appointment Scheduling & Followups Digital & Technical Skills Microsoft Office (Word, Excel, PowerPoint) Google Workspace (Docs, Sheets, Drive, Calendar) Canva & Basic Graphic Design Soft Skills Strong Written & Verbal Communication Organization & Multitasking Problem-Solving & Critical Thinking Adaptability & Quick Learning Attention to Detail Professionalism & Confidentiality EXPERIENCE Customer Service & Sales Representative Malugo Philippines Inc. | 2022 - 2025 Handled customer inquiries and provided personalized support to improve client satisfaction. Processed sales transactions and assisted in order management. Implemented an improved email response system, reducing response time by 30% and increasing client retention. Assisted in administrative tasks such as appointment scheduling, data entry, and document preparation. Sales Representative & Customer Support Staff Goldever Printing Press | 2020 - 2022 Assisted customers with product inquiries, contributing to a 15% increase in repeat business. Collaborated with marketing and sales teams to develop promotional strategies. Maintained organized sales records, reducing documentation errors and improving workflow efficiency. Handled inbound and outbound communications, ensuring timely responses to client concerns.