Nia Bridges
Winston Salem, NC--
SUMMARY
I have developed excellent communication skills from leading large teams of diverse people with even more diverse, and
sometimes divergent, personalities. Over the years I have learned to lead these individuals in such a way that they
operate as a cohesive unit, which allows me to make sure the businesses goals are met on time and on budget. My
current goal is to continue developing my leadership skills so that I can lead larger teams and have a greater impact on
business operations.
EDUCATION
University of North Carolina at Charlotte
English Major, Children’s Literature and Childhood Studies Minor
North Carolina School of Science and Mathematics
Honors Graduate
August 2006 - August 2010
June 2006
WORK EXPERIENCE
Single Copy/TMC
Distribution WarehouseManager
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Winston Salem Journal
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Forcaste weekly sales projections and edit draw pads to maximize sales and reduce waste
Coordinate the removals of outside vending machines and negotiate with store owners or corporate vendors on adding
newspaper products inside new retail locations.
Strong oral and written communication skills used to communicate with independent contractors, staff and business
partners
Responds to customer concerns in a timely fashion and aim to not only resolve the conflict but to build a positive
relationship with
Ensure all contracts and insurance documentation are current and meet BH Media standards
Create fun and innovative programs to increase sales and readership
Oversee hauling contracts to disperse newspaper products to counties within a 2 to 3 hour radius the primary market.
Worked with the mailroom and 50+ independent contractors to single handlely oversee the distribution of the Total
Market Product (TMC), a free publication with a volumn of 100,000 plus to meet the negotiated advertisement
distribution
Handled the training of all nighttime distribution coordinators to ensure a safe and accurate dispersal of products in a
timely manner
Ensured daily coverage for all nighttime or daytime drivers as needed or distribution center staff
Weekly review and clean up ledgers and invoices to maintain accuracy
Independent Contractor
Greensboro News and Record
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Help facilitate in database system conversion
Audit contractor database entries
Inventory and accounting of returns
Assist single copy operations manager as necessary
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Train contractors in operation of new online returns system
Compile and analyze information from various sources for billing, routing, or set up problems. Information gathered is
used to generate reports for the single copy operations manager.
Working with CSI team to ensure benchmark and performance test database system
Complete day end processing and provide carrier mail for distribution center, haulers and partner newspapers
State Home Delivery District Manager
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Winston Salem Journal
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Resolve and arbitrate contractor complaints
Ensure all routes are filled or have an active substitute
Orientate new carriers on route
Resolve customer complaints and limit escalated issues
Negotiate with retail store owners to create new scanned sales, thus making routes more profitable for company and
independent contractors
Audit contracts and insurance documentation for adherence to company standards
Monitor scanned sales accounts and adjust draw accordingly
Ensure accuracy of draw counts for Charlotte Observer partner papers and submitting returns regularly
Completing rack maintenance throughout district
Single Copy District Manager
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Winston Salem Journal
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Complete weekly and bi-monthly product returns audit
Coordinate placement of vending machines and inside sales racks
Use oral and written communication skills to communicate with independent contractors and business partners
Responds to customer concerns in a timely fashion and aim to not only resolve the conflict but to build a positive
relationship with customer(s)
Negotiate with retail store owners and/or corporate offices to create new scanned sales
Ensure all contracts and insurance documentation are current and meet BH Media standards
Create fun and innovative programs to increase sales and readership
Monitor scanned sales accounts and adjust draw accordingly
Shift Manager
Ruff Housing Doggie Daycare
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Entered as entry level employee and obtained management position within two years
Coached and developed staff of 45+ employees
Saved money by refining intake, outtake, and work procedures
Regularly provided both feedback and coaching to employees
Ensured facility remained clean, safe and compliant with all state and local regulations
Performed daily bookkeeping duties
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